# Customer Success Manager

**Company**: S&P Global Energy
**Location**: Istanbul
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Energy

**Apply**: https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Istanbul-TR/Customer-Success-Manager_332205-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5f6cc8ed-3c8

## Description

You will be part of the EMEA Customer Success team within S&P Global Energy, driving customer value, adoption, engagement, and long-term customer success.

Responsibilities and Impact:

- Manage a portfolio of customers across Türkiye, CIS, and regional markets, ensuring strong adoption, retention, customer satisfaction, and long-term success.

- Successfully onboard new customers and deliver remote and in-person training programs tailored to customer workflows, business goals, and use cases.

- Build and maintain strong relationships with users and key stakeholders, becoming a trusted partner and primary point of contact throughout the customer lifecycle.

- Proactively engage customers to understand their objectives, identify risks and opportunities, and ensure they achieve measurable business value from S&P Global solutions.

- Monitor customer engagement, adoption, and customer data to uncover opportunities for further engagement and value realization.

- Collaborate closely with Sales, Product Specialists, Product Management, Support, and Customer Experience teams to deliver a seamless customer journey.

- Serve as the voice of the customer by providing feedback and insights that help improve products, services, and the overall customer experience.

- Anticipate customer challenges and proactively develop action plans to address them before they impact customer outcomes.

- Stay informed on industry developments, regional market dynamics, energy and commodity trends, and new S&P Global product enhancements.

- Maintain accurate and timely records of customer interactions, success plans, business reviews, and engagement activities within Gainsight.

What We're Looking For:

- Turkish National with the ability to work from Istanbul.

- Fluent Turkish, Russian, and English, with excellent verbal and written communication skills in all three languages.

- Bachelor's degree in Business, Economics, Finance, Energy, International Relations, Engineering, or a related discipline.

- An S&P Global employee at this level would typically have 3+ years of relevant experience in Customer Success, Account Management, Client Services, Consulting, Market Intelligence, or a similar customer-facing role.

- Demonstrated ability to manage multiple customer relationships and priorities simultaneously.

- Strong presentation, facilitation, and customer engagement skills.

- Ability to analyse customer needs and translate them into actionable recommendations and success plans.

- Willingness and ability to travel within the region to support customer engagements.

Benefits:

- Health & Wellness: Health care coverage designed for the mind and body.

- Flexible Downtime: Generous time off helps keep you energized for your time on.

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

- Beyond the Basics: From retail discounts to referral incentive awards,small perks can make a big difference.

## Skills

### Required
- Turkish
- Russian
- English
- Customer Success
- Account Management
- Client Services
- Consulting
- Market Intelligence

### Nice to have
- Gainsight
- Salesforce
- Power BI
- Tableau
- customer engagement and analytics platforms
- energy and commodity markets
- customer workflows

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Source: [Apply at spgi.wd5.myworkdayjobs.com](https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Istanbul-TR/Customer-Success-Manager_332205-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)