# Director, PE Shared Services

**Company**: Electronic Arts
**Location**: Hyderabad, Telangana
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/ro_RO/careers/JobDetail/Director-PE-Shared-Services/214164?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5f21e3ad-51a

## Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans worldwide. At EA, we're a community that sets connections globally, where creativity thrives, and ideas matter. Our People Experience (PE) team is a group of cultural stewards who create programs and talent strategies that impact our teams' experience.

As a Director, PE Shared Services, you will lead the largest PE team in our Hyderabad office, responsible for delivering Shared Services, including employee queries, high-volume transactions, and data integrity in Workday. You will continually review the team's work, identifying areas for improvement and developing programs for continuous professional development and reskilling.

Key responsibilities:

- Lead the Shared Services team, focusing on innovation, efficiency, and exceptional service delivery.

- Develop and implement strategic plans for the Shared Services organization, aligning with the overall business strategy.

- Utilize data analytics to gain insights into service delivery performance and identify areas for improvement.

- Oversee budget for the shared services function, ensuring efficient use of resources.

- Foster a culture of continuous improvement and innovation, leveraging technology to streamline processes and improve service quality.

- Assure Shared Services team performance by recruiting, training, and coaching while fostering an inclusive environment.

Requirements:

- Bachelor's Degree in HR, Business, or Operations preferred.

- 15+ years' experience in global HR services or operations, including 10+ years in a managerial role.

- 4-5 years of HRIS operations (Workday preferred) and case management solutions (ServiceNow preferred).

- Experience in implementing AI Assistant and/or Chatbot solutions.

- Strong people leadership skills.

- Excellent communication skills, both written and verbal.

- Experience working within a fast-paced global environment and being part of a global team.

- Proven ability to creatively solve problems.

## Skills

### Required
- HR
- leadership
- communication
- problem-solving
- data analytics
- Workday
- ServiceNow

### Nice to have
- AI Assistant
- Chatbot solutions

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/ro_RO/careers/JobDetail/Director-PE-Shared-Services/214164?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)