# Trading Systems Production Support Specialist

**Company**: State Street
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://statestreet.wd1.myworkdayjobs.com/en-US/Global/job/Hong-Kong-China/Production-Support-Specialist--Assistant-Vice-President_R-795292?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5eb2dd61-e85

## Description

We are looking for a senior hands-on individual contributor to provide critical production and operational support for traders, portfolio managers, and investment teams.

As a Trading Systems Production Support Specialist, you will be responsible for:

- Providing hands-on Level 2 (L2) production support for front-office trading, investment management, Order Management System (OMS), Execution Management System (EMS), and market data platforms, ensuring high availability and timely resolution of production issues.

- Serving as the primary business-facing individual contributor (IC) point of contact for traders, portfolio managers, and investment professionals, providing timely support and resolution during trading-day issues and incidents.

- Using front office and trading lifecycle knowledge to diagnose issues across order capture, routing, execution, booking, allocations, confirmations and post-trade handoffs.

- Leading Major Incidents, coordinating cross-functional teams, managing stakeholder updates and driving timely service restoration.

- Troubleshooting complex application, data, database, messaging, and infrastructure issues by leveraging expertise in SQL, Unix/Linux, APIs, XML/JSON, FIX, and SWIFT technologies.

- Partnering with development, infrastructure, vendor and business teams to drive permanent fixes and operational resilience.

- Using AIOps, observability tools, and AI-SRE practices to improve event correlation, anomaly detection, predictive monitoring, and alert quality.

- Creating or supporting self-healing agents, automated runbooks and AI-assisted workflows for repeatable L2 troubleshooting scenarios.

- Maintaining SOPs, runbooks, knowledge articles, operational metrics, and support documentation.

We value:

- Strong knowledge of trading workflows, OMS/EMS, market data and business-critical front office applications.

- Hands-on expertise in SQL, Unix/Linux, Shell scripting, Autosys or enterprise scheduling tools.

- Working knowledge of FIX protocol, SWIFT protocol, APIs, XML, JSON and messaging-based application flows.

- Experience with ServiceNow (SNOW) and ITL practices (Incident Management, Problem Management and Change Management).

- Cloud support exposure across AWS, Azure or hybrid cloud environments.

- Strong analytical and problem-solving skills.

- Strong contributor with a high level of motivation, capable of taking initiative, setting priorities, and executing tasks with minimal guidance.

- Strong communication skills with proven ability to lead major incident (MI) calls and interact with senior business stakeholders.

Education & Preferred Qualifications:

- Bachelor’s degree in computer science, Information Technology, Engineering, Finance, or a related field.

- 8+ years of experience in front office production support / trading systems support within asset management, capital markets or financial services.

- Technology/Operations certifications such as ITIL Foundation, ServiceNow CSA, AWS/Azure Cloud, SRE/AIOps, AI or Generative AI certifications.

- Domain certifications such as CFA Investment Foundations, CFI Capital Markets & Securities Analyst, Hong Kong Securities and Investment Institute certifications.

Additional requirements:

- Ability to work from office at least four days per week, in alignment with the business-facing requirements of the role.

## Skills

### Required
- SQL
- Unix/Linux
- APIs
- XML/JSON
- FIX
- SWIFT
- ServiceNow
- ITL practices
- Cloud support
- AIOps
- observability tools
- AI-SRE practices

### Nice to have
- Autosys
- enterprise scheduling tools
- Shell scripting
- DevOps
- SRE
- platform engineering practices
- self-healing automation
- AI-powered operational assistants
- autonomous remediation workflows

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Source: [Apply at statestreet.wd1.myworkdayjobs.com](https://statestreet.wd1.myworkdayjobs.com/en-US/Global/job/Hong-Kong-China/Production-Support-Specialist--Assistant-Vice-President_R-795292?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)