# Senior Product Engineer, Cresta Labs

**Company**: Cresta Labs
**Location**: United States (Remote)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cresta/jobs/5288477008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5ea9d33e-d44

## Description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.

Cresta Labs is a small, high-ownership team focused on exploring and building the next generation of AI-native product experiences. The team works at the intersection of product engineering, applied AI, user research, and design.

You will work across the full product development loop: identifying user needs, designing product concepts, building working prototypes, evaluating quality, and partnering with product and engineering teams to bring the best ideas into production.

**Responsibilities:**

- Build zero-to-one AI product experiences from early concept through prototype, validation, and productionization.

- Work with users, product managers, designers, researchers, engineers, and customer-facing teams to identify high-impact opportunities.

- Translate ambiguous customer needs and product ideas into clear workflows, interfaces, and technical designs.

- Build and improve AI agent development, testing, evaluation, monitoring, and optimization workflows.

- Use product data, user feedback, and evaluation results to understand what is working and what needs to improve.

- Create clear demos, product notes, technical docs, and recommendations that help teams align and move faster.

- Help define the product and technical bar for AI-native experiences at Cresta.

**Requirements:**

- 5+ years as a software/ML engineer on user-facing systems with strong full-stack engineering skills.

- Experience building and shipping products or major features with significant end-to-end ownership.

- Hands-on experience with LLMs, AI agents, AI workflows or applied ML products.

- Strong product judgment and the ability to simplify complex technical ideas into intuitive user experiences.

- Comfort working in ambiguous problem spaces where the right answer is not yet obvious.

- Ability to move quickly from idea to prototype while maintaining strong engineering rigor.

- Strong communication skills, especially when explaining technical concepts to cross-functional audiences.

**Bonus Points:**

- Experience designing and building evaluation and testing frameworks for machine learning systems.

- A practical approach to validation, including user research, instrumentation, metrics, and evaluation.

- Previous experience in a startup or fast-paced product environment.

**Perks & Benefits:**

- Comprehensive medical, dental, and vision coverage with plans to fit you and your family.

- Flexible PTO to take the time you need, when you need it.

- Paid parental leave for all new parents welcoming a new child.

- Retirement savings plan to help you plan for the future.

- Remote work setup budget to help you create a productive home office.

- Monthly wellness and communication stipend to keep you connected and balanced.

- In-office meal program and commuter benefits provided for onsite employees.

## Skills

### Required
- AI agents
- applied ML products
- full-stack engineering
- LLMs
- product engineering
- user research

### Nice to have
- designing and building evaluation and testing frameworks for machine learning systems
- practical approach to validation
- previous experience in a startup or fast-paced product environment

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cresta/jobs/5288477008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)