# IT Officer

**Company**: AccorHotel
**Location**: Lagos, LA
**Job type**: full-time
**Category**: IT
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161355099-it-officer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/it-officer-5ea17f11-cdd/

## Description

Join AccorHotel as an IT Officer and be part of a global hospitality group that values responsible hospitality.

Key Responsibilities:

- Provide first-level technical support and troubleshoot issues for staff across all locations

- Respond to and resolve helpdesk requests, meeting or exceeding SLAs for response times, resolution times, and ticket closures

- Troubleshoot desktop, email, and website-related issues

- Install, configure, and maintain hardware and software applications

- Ensure all software is licensed, up to date, and secure

- Perform routine maintenance on computers, networks, and IT equipment

- Assist with project installations, system configurations, and infrastructure upgrades

- Support Capex server and PC replacement rollouts

- Set up and manage user accounts and permissions

- Document issues and resolutions in the helpdesk system

- Create self-help guides and support staff training

Qualifications:

- 1-2 years' experience in an IT Support, Service Desk, Help Desk, or similar role

- Experience supporting Microsoft 365 applications and Windows environments

- Strong troubleshooting and problem-solving skills

- Excellent communication and interpersonal skills

- Ability to prioritise tasks and manage competing requests

- Customer-focused with a genuine desire to help others

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft 365
- Windows
- troubleshooting
- problem-solving
- communication
- interpersonal skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161355099-it-officer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)