# Partner Success Lead

**Company**: Anthropic
**Location**: Munich
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: €160,000-€220,000 EUR
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5440752008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5e94befc-7f7

## Description

## Job Overview

As a Partner Success Lead at Anthropic, you will own the outcome of customer engagements across a set of managed partners in EMEA. Your goal will be to ensure that partners complete work on scope, customer Claude usage grows, and the outcome is satisfactory.

## Key Responsibilities

- Own every customer engagement in your book from partner match to completed outcome.

- Run the weekly delivery review across your book and bring stalled or at-risk engagements to the weekly at-risk account review.

- Unblock issues such as partner capacity, scope creep, customer readiness, and product questions.

- Own delivery quality and consumption across your book.

- Build senior relationships with each managed partner's practice and delivery leadership.

- Build each partner's Claude practice.

- Turn successful strategies into methodology.

- Run the quarterly practice review with each managed partner's alliance and delivery leads.

- Present and persuade across various audiences.

- Steward funding requests from partners.

- Work the handoffs cleanly with Partner Sales, Partner Delivery, and other teams.

- Instrument your book and know its numbers.

- Run your book Claude-first.

## Minimum Qualifications

- Experience owning a high-volume book of concurrent customer engagements.

- Ability to build structure and programmatic motions out of in-flight work.

- Track record of a number tied to completed work and customer behavior.

- Judgment on delivery quality and escalation.

- Convincing speaker and presenter.

- Deep understanding of how customer success works in a usage-based business.

- Enough technical fluency to be credible in a delivery review.

- Active daily use of Claude or another large language model.

## Preferred Qualifications

- 5 to 8 years working with consulting and systems integration partners.

- Direct experience with systems integrators.

- Experience running at-risk or red account reviews.

- Experience anchoring a surge team.

- Depth in a specific industry vertical.

- Experience stewarding co-investment funding.

- Experience running quarterly business reviews.

- Experience on a new team where the operating model was being written.

## Logistics

- Annual Salary: €160,000-€220,000 EUR

## Skills

### Required
- customer success
- delivery management
- technical account management
- partner success
- Claude

### Nice to have
- systems integration
- consulting
- co-investment funding
- quarterly business reviews

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5440752008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)