# Helpdesk Support Specialist

**Company**: TransPerfect
**Location**: Makati, PH-Makati+
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/PH-Makati/Helpdesk-Support-Specialist_R2025-241653?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5e947a8c-6c9

## Description

We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist at TransPerfect. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

**Responsibilities:**

- Providing exceptional IT Services to TransPerfect employees

- Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)

- Responding to support requests on a daily basis

- Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

- Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

- Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage

- Provides support for web-based video conference services within the contact centers including driver and local software issues

**Requirements:**

- Minimum Bachelor’s degree

- Experience with Microsoft Active Directory

- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)

- Knowledge of Mac OS X

- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

- Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

- Knowledge of Virus and Spyware removal techniques

- Ability to quickly diagnose and fix problems

- Ability to open a computer and replace defective components

- Ability to operate in a dynamic, fast-paced environment

- Ability to work in a team-oriented, collaborative environment

- Exceptional written, oral and interpersonal communication skills

- Exceptional customer service orientation

- Must be detail oriented

**Nice to Have:**

- Working knowledge of a past Helpdesk/Support Ticketing system

## Skills

### Required
- Microsoft Active Directory
- Microsoft Windows Desktop Operating Systems
- Mac OS X
- Office Productivity Software
- Networking and Connectivity
- Virus and Spyware Removal

### Nice to have
- Helpdesk/Support Ticketing System

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/PH-Makati/Helpdesk-Support-Specialist_R2025-241653?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)