# Customer Support Associate I

**Company**: Zscaler
**Location**: Bangalore, IND
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zscaler/jobs/5263579007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5e8c42c1-ff6

## Description

Zscaler is looking for a Customer Support Associate I to join their team. This is a Hybrid role, reporting to the Senior Manager, Customer Services in the Customer Success Organization department.

As a vital member of the support organization, you will drive the seamless activation of products and services, ensuring technical accuracy through detailed URL analysis. You will serve as a critical point of contact for customers, navigating technical migrations and service deliveries with precision and empathy to ensure an elite user experience.

Responsibilities:

- Execute essential tasks related to the activation of products, features, and services for a global customer base

- Review and analyze URLs to determine their purpose or content and assign them to the appropriate category

- Manage inbound customer inquiries with a high degree of professionalism, ensuring efficient routing to specialized internal teams

- Partner cross-functionally across the organization to guarantee the successful delivery of complex services and technical features

- Own customer-facing interactions for critical projects, including sharing vital updates regarding data center migrations and technical infrastructure changes

Requirements:

- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

- At least 2 years of dedicated experience in a customer service or support environment

- Foundational understanding of networking concepts, including the OSI model

- Demonstrated expertise in customer interaction, project management, and disciplined time management

- Proven ability to rapidly learn and apply new organizational processes, policies, and service knowledge

Benefits:

- Various health plans

- Time off plans for vacation and sick time

- Parental leave options

- Retirement options

- Education reimbursement

- In-office perks, and more!

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- AI tools
- customer service
- networking concepts
- OSI model
- project management
- time management

### Nice to have
- TCP/IP protocols
- general networking architecture
- CCNA certification
- AI technologies
- workflows to drive measurable operational efficiency

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zscaler/jobs/5263579007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)