# Customer Service Team Member (Days, Full Time)

**Company**: Starling
**Location**: Southampton, England
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: £28,000
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/qz6ZBbRAZjqesZdLSyXerb/hybrid-customer-service-team-member-(days%2C-full-time)-in-southampton-at-starling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5e880331-5fb

## Description

As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs in an efficient and timely manner. You will handle a wide range of queries, from simple to complex, and work in a dynamic team environment.

The starting salary for this role is £28,000. You will work 37.5 hours a week, with a hybrid working pattern that includes 5 weeks of training in the office, followed by alternating weeks of office and home working.

Responsibilities:

- Provide exceptional customer service via phone, email, live chat, and social media

- Show ownership and accountability for offering solutions that help and benefit customers

- Maintain high standards and strive to improve the service for customers

- Respond to customer complaints and escalate issues as necessary

- Support a continuous improvement ethos within the contact centre

- Actively seek to improve processes and workflows

- Work well within a dynamic team environment

Requirements:

- Excellent written and verbal communication skills

- Ability to work in a fast-changing environment

- Resilience and ability to handle difficult interactions

- Basic IT skills to navigate laptops and systems

- No prior experience in a contact centre environment is required, but you must demonstrate an understanding of great customer service

Benefits:

- Competitive salary and comprehensive benefits package

- Company-enhanced salary sacrifice pension scheme (7% employer contribution)

- Private Medical Insurance with Vitality

- 25 days holiday (plus public holiday allowance)

- Extra day's holiday for your birthday

- Life Insurance at 4x your salary

- 16 hours of paid volunteering time a year

- Ability to buy or sell annual leave

- Generous family-friendly policies

- Incentivised refer a friend scheme

- Perkbox membership

## Skills

### Required
- excellent written and verbal communication skills
- basic IT skills
- resilience

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/qz6ZBbRAZjqesZdLSyXerb/hybrid-customer-service-team-member-(days%2C-full-time)-in-southampton-at-starling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)