# Complaint Management Professional

**Company**: Red Bull
**Experience**: mid
**Job type**: full-time
**Salary**: €2362 gross per month
**Category**: Operations
**Industry**: Manufacturing

**Apply**: https://jobs.redbull.com/at-de/complaint-management-professional-ref34591b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5e7d5e62-041

## Description

We are seeking a Complaint Management Professional to join our team. As a Complaint Management Professional, you will review incoming complaints and classify them according to established processes. You will assess the available information, identify gaps, and ensure each case is documented accurately to support further investigation.

Responsibilities:

- Complaint Evaluation & Classification: Review incoming complaints and classify them according to established processes.

- Investigation & Coordination: Coordinate activities needed to process and resolve complaints, working closely with various departments and external partners.

- Statements & Critical Complaint Reporting: Consolidate investigation findings and prepare clear, accurate statements.

- Data Monitoring & Trend Analysis: Monitor complaint data, identify recurring issues, and recognise trends.

- Process & System Improvement: Contribute to improving complaint management processes and systems.

Requirements:

- Completed technical education, such as an HTL qualification, or a degree in food technology, biotechnology, process engineering, natural sciences, or a comparable field.

- Alternatively, at least three years of experience in quality management, ideally specialising in complaint handling.

- Very good command of English; German is a plus.

- Strong communication skills and the ability to collaborate with international stakeholders across different functions.

- An independent, structured, precise, and conscientious approach to work.

- A solution-oriented mindset with strong analytical and problem-solving skills.

- The ability to interpret data, recognise trends, and translate findings into practical improvements.

- An interest in continuously improving processes and systems.

- The ability to grasp new topics quickly, adapt to changing priorities, and remain focused under pressure.

- A collaborative mindset and enjoyment of working in a team.

Benefits:

- Attractive compensation package based on market-oriented salaries

- Opportunity to develop your potential and strengths

- Diverse workforce

Travel: 0-10%

Salary: The minimum salary according to the collective agreement for this position is €2362 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.

## Skills

### Required
- quality management
- complaint handling
- analytical skills
- problem-solving skills
- communication skills
- data analysis

### Nice to have
- German language

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Source: [Apply at jobs.redbull.com](https://jobs.redbull.com/at-de/complaint-management-professional-ref34591b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)