# AI Support Engineer

**Company**: IT Infrastructure
**Location**: Dublin, Ireland
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://mlp.eightfold.ai/careers/job/755958581607?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5e3bf8bb-49f

## Description

As an AI Support Engineer at Millennium, you will serve as the first line of response for customer and application issues across the firm's AI platforms.

You will instrument, maintain, and improve monitoring and alerting for AI services, including LLM and agent monitoring frameworks. You will implement and strengthen incident management and postmortem processes to improve operational reliability.

Your responsibilities will also include:

- Resolving complex technical issues end-to-end by applying strong troubleshooting skills and AI domain expertise

- Escalating issues to engineering teams when necessary, with clear context and effective follow-through

- Authoring and maintaining support processes, documentation, and user guides

- Partnering with QA and Engineering teams to improve the quality, stability, and adoption of AI services

- Continuously improving support processes, tooling, and methodologies, and participating in a global follow-the-sun 24x7 on-call rotation

To succeed in this role, you will need:

- Proven experience supporting AI platforms and working with OpenAI, Anthropic, and other model vendors

- Hands-on experience with retrieval-augmented generation and vector databases

- Deep experience configuring, administering, and troubleshooting Cursor and Claude Code

- Proficiency in Python or Java, with the ability to code, debug, and solve technical issues directly

- Experience supporting and maintaining FastAPI-based services

- Familiarity with Linux and container runtime environments such as Kubernetes

- Experience building or improving DevOps release pipelines, alerting processes, and monitoring using tools such as Rootly, Datadog, LangSmith, or Pydantic

- Strong analytical, problem-solving, communication, and collaboration skills, with a clear sense of ownership

## Skills

### Required
- OpenAI
- Anthropic
- retrieval-augmented generation
- vector databases
- Cursor
- Claude Code
- Python
- Java
- FastAPI
- Linux
- Kubernetes
- Rootly
- Datadog
- LangSmith
- Pydantic

### Nice to have
- AI performance monitoring
- vector database challenges at scale
- LLM latency analysis
- AI tools such as MCP and agents

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Source: [Apply at mlp.eightfold.ai](https://mlp.eightfold.ai/careers/job/755958581607?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)