# Client Service Specialist - Global Capability Network - FRENCH IS A MUST

**Company**: Corp & Inst Banking
**Location**: Cairo, Cairo
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612578048?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5e21a8a0-f21

## Description

We are seeking a Client Service Specialist to join our Global Capability Network team in Cairo, Egypt.

As a Client Service Specialist, you will be responsible for providing high-quality processing and customer service to our clients. Your main objectives will be to respond promptly to time-sensitive and high-value queries, provide excellent client management support, and resolve client enquiries at the first point of contact.

Key responsibilities include:

- Responding to customer calls and emails in a call center environment

- Building relationships and managing accounts while resolving customer inquiries in a professional manner

- Taking ownership and initiative to complete necessary research and customer follow-up

- Providing excellent client management support and improving client engagement

- Resolving the majority of client enquiries at the first point of contact

- Managing the delivery and resolution of all customer complaints

- Analyzing complaints data to identify recurring issues and implement solutions

- Providing high-level support to the helpdesk to identify and resolve complex or critical issues

- Conducting quality reviews of agent performance to ensure quality service goals and standards are met

Requirements:

- Fluent in English and French

- Previous experience in customer-facing roles

- Exceptional client focus and orientation

- Interpersonal, verbal, and written communication skills

- Ability to communicate efficiently with local and global teams

- Excellent organizational and time management skills

- Ability to multi-task and work under minimal supervision

Nice to have:

- Experience and proficiency with web-based technologies

- GPS experience

- MS Office

- MI and Reporting/Real-time management

## Skills

### Required
- English
- French
- Customer Service
- Communication
- Time Management
- Organizational

### Nice to have
- Web-based technologies
- GPS
- MS Office
- MI and Reporting

---

Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612578048?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)