# Client Manager - Cigna Africa Corporate and SME Clients

**Company**: Cigna Healthcare
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Dubai-United-Arab-Emirates/Account-Manager---Cigna-Healthcare_26012563-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5e138686-22b

## Description

You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service.

Responsibilities:

- Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.

- Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.

- Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.

- Identify cross-selling opportunities within the existing client portfolio and present relevant proposals to clients and intermediaries.

- Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.

- Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.

- Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal.

Requirements:

- A minimum of five years of client management experience within health insurance, preferably gained within an international company.

- Experience working with insurers or insurance policies in African markets.

- Strong written and verbal English communication skills, including the ability to communicate complex concepts clearly and concisely.

- Ability to independently manage a portfolio of clients and multiple simultaneous priorities.

- Ability to define and resolve complex claims-related and client issues and recommend appropriate resolutions.

- Bachelor’s degree, preferably in Marketing or Business.

- Ability to travel when required.

Nice to Have:

- Working knowledge of Agile project management; certification is preferred.

- French or Portuguese language skills.

Benefits:

- Competitive salary

- Multicultural and hybrid working environment

- Private Medical Insurance

- Employee Wellbeing Benefits

- Educational Development Program

## Skills

### Required
- client management
- health insurance
- African insurance market
- English communication
- stakeholder management
- negotiation
- influencing
- listening
- conflict-resolution
- presentation
- public-speaking
- organization
- attention to detail
- customer-focused
- flexible
- results-oriented
- French
- Portuguese

### Nice to have
- Agile project management

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Dubai-United-Arab-Emirates/Account-Manager---Cigna-Healthcare_26012563-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)