# Managed Shared Services Consultant

**Company**: Zendesk
**Location**: Pune
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Managed-Shared-Services-Consultant_R35736?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/managed-shared-services-consultant-5e0521a0-f80/

## Description

We are looking for a Managed Shared Services Consultant to join our team.

As a Managed Services Consultant, you will be responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers.

**Responsibilities**

- Product Expertise: Maintain comprehensive knowledge across the Zendesk product line.

- Task Management: Handle a backlog of work for your customer portfolio, prioritizing tasks within available hours.

- Customer Guidance: Provide proactive assistance and business consultation to help customers maintain and optimize their Zendesk products.

- Global Collaboration: Work with Managed Services Consultants globally to gather configuration requirements, offer recommendations, and prioritize tasks.

- Account Reviews: Conduct detailed account reviews and configuration analyses to identify improvement opportunities based on best practices and unique customer use cases.

- Configuration Updates: Design, configure, test, and roll out complex, high-stakes configuration updates in production environments.

- Process Improvement: Contribute to processes and operational improvements within this rapidly growing team.

**Requirements**

- 3-6 years of professional consulting or customer success experience, ideally in a customer-facing role.

- Experience with Zendesk or in the customer experience industry is a plus.

- Background in SQL/Python scripting.

- Experience with analytical tools like Excel, Tableau, or Power BI is advantageous.

- Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy is ideal.

- Excellent communication and interpersonal skills, with the ability to interact effectively both internally and with customer stakeholders.

- Proficiency in German, French, or Spanish is a plus.

- Strong problem-solving skills with the ability to troubleshoot and find multiple solutions to complex problems.

- Exceptional attention to detail, with the ability to make complex, high-impact changes in production environments confidently.

- Ability to work independently, manage multiple project initiatives simultaneously, and offer proactive recommendations.

- Flexibility to work in shifts.

**Work Environment**

- Hybrid work model, with some days required in the office.

- Located in Pune, India.

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## Skills

### Required
- Zendesk
- SQL
- Python
- Excel
- Tableau
- Power BI

### Nice to have
- German
- French
- Spanish

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Managed-Shared-Services-Consultant_R35736?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)