# Customer Support Specialist - Arabic

**Company**: Wise
**Location**: Hyderabad, India
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000159697939-customer-support-specialist-arabic?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-support-specialist-arabic-5e03dcee-cfa/

## Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As a Customer Support Specialist - Arabic, you will be helping create an entirely new network for the world's money. You will be a customer support expert who delivers with accuracy and ownership, resolving complex issues for all customers while adapting seamlessly to evolving processes and expectations.

**Responsibilities**

- Meet service goals in all KPIs, such as case resolution, productivity, and quality measures across all channels (e.g., phone, chat, emails).

- Communicate clearly and professionally with customers across all channels, adapting tone and style based on customer and context while maintaining composure and professionalism.

- Take ownership of resolving contacts, using critical thinking skills to identify the appropriate responses.

- Maintain a customer-focused mindset to resolve contacts, using active listening and empathy to understand the unique requirements of each case and tailoring responses to ensure resolution.

- Manage and diffuse escalating customer interactions.

- Manage appropriate escalations to other Servicing teams, including KYC, Complaints, and PayOps.

**Knowledge & Skills**

- Possess advanced knowledge of all Wise products and processes, including segment specialization for Consumer or Business.

- Demonstrate strong grammar, spelling, and typing speed (45 words per minute).

- Maintain a holistic view of the customer journey.

- Align support provided to customers with the Wise mission.

**Process, Compliance & Improvement**

- Follow set guidelines while handling data security procedures across all channels.

- Keep records of customer interactions according to company standards by following standardized case handling processes.

- Identify opportunities to improve processes and escalate appropriately.

- Comply with company values and Code of Conduct.

**Team Collaboration & Professional Development**

- Communicate clearly and professionally with fellow Wisers.

- Have a feedback mentality, being able to give and receive feedback in a constructive manner.

- Provide peer-to-peer support to help colleagues resolve cases where appropriate.

- Be accountable for your own development with the support of Wise’s professional development infrastructure in line with the Career Map.

**Qualifications**

- Minimum one year of customer support experience in a contact center.

- Experience working across multiple channels (phone, chat, email).

- Proven track record of meeting quality standards in a contact center role.

- Fluent in English and Arabic.

- Strong communication skills and empathy, with the ability to manage difficult conversations with customers.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Arabic
- English
- customer support
- communication skills
- empathy
- problem-solving skills
- data security procedures

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000159697939-customer-support-specialist-arabic?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)