# Financial Inclusion Support

**Company**: Peabody
**Location**: London Borough of Southwark, Greater London
**Work arrangement**: onsite
**Job type**: Full time
**Salary**: GBP 34,186 per year
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://www.jobsgopublic.com/job/financial-inclusion-support-110488?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5df0907a-e96

## Description

Want to be part of a team that helps residents build a brighter financial future?

At Peabody, we're more than a landlord. We're committed to helping residents overcome challenges, improve their financial wellbeing and create opportunities for lasting change. Our Financial Inclusion Team plays a vital role in delivering this support and we're looking for a proactive and organised Financial Inclusion Support to join us.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, thrives on helping others and wants to contribute to a service that makes a genuine difference to residents' lives.

**What you'll do**

As a key member of the Financial Inclusion Team, you'll provide essential administrative support that helps the service run efficiently and effectively. You'll:

- Manage incoming enquiries and CRM cases, ensuring they are processed accurately and promptly.

- Respond to resident enquiries via phone, email and text, providing excellent customer service.

- Make referrals to internal support services, including Financial Inclusion Advice & Wellbeing and Economic Team.

- Manage Northgate (NEC) Task Manager workflow and support team workflows.

- Coordinate client satisfaction surveys and help monitor service performance.

- Maintain accurate records and electronic filing systems.

- Manage the electronic post inbox and distributing the electronic post accurately and promptly.

- Support the team with meeting coordination, minute-taking and general administration.

- Assist with communications, mailouts, bulk texts and other resident engagement activities.

**What you'll bring**

We're looking for a highly organised, customer-focused individual who enjoys supporting colleagues and helping residents access the services they need. You'll also have:

- Experience providing administrative support within a busy team environment.

- Experience managing data and maintaining accurate records.

- A basic understanding of the welfare benefits system.

- Strong IT skills, including Microsoft Office, databases, email and spreadsheets.

- Excellent attention to detail and the ability to maintain accurate records.

- Strong verbal and written communication skills.

- The ability to manage a varied workload and meet deadlines.

- A proactive approach, with the confidence to use your own initiative.

- An understanding of the importance of confidentiality and handling sensitive information appropriately.

**About us**

At Peabody, our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive and inclusive organisation that is focused on making a real difference to the lives of our customers and communities.

**What we offer**

- 30 days’ annual leave, plus bank holidays

- Flexible benefits scheme, including family-friendly options and access to a discount portal

- Up to 10% pension contribution

## Skills

### Required
- Microsoft Office
- databases
- email
- spreadsheets
- data management
- record keeping

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/financial-inclusion-support-110488?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)