# Sr Software Engineer- Customer Experience Intelligence (CXI)

**Company**: Databricks
**Location**: Mountain View, California; San Francisco, California, California
**Experience**: senior
**Job type**: full-time
**Salary**: $164,200-$225,700 USD
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q18350420

**Apply**: https://job-boards.greenhouse.io/databricks/jobs/8416951002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5dd728c8-432

## Description

At Databricks, we're passionate about enabling data teams to solve the world's toughest problems , from advancing the future of transportation to accelerating medical breakthroughs.

As a Sr. Software Engineer for Customer Experience Intelligence, you'll shape the future of how Databricks supports customers at scale. You'll design intelligent, AI-powered systems that make support faster, smarter, and more effortless , turning complexity into clarity for thousands of users.

## The Impact You Will Have:

- Contribute to the technical vision and architecture for Databricks' Support Automation and Tooling ecosystem

- Develop automation to improve customer experience and Support scalability

- Drive rapid, iterative development while upholding quality, safety, and reliability standards

- Design agentic workflows that evolve from human-in-the-loop to fully automated systems

- Implement observability, transparency, and rollback mechanisms for AI-driven decisions

- Act as technical liaison between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies

- Set a high engineering bar for quality, reliability, and maintainability in line with Databricks standards

- Mentor engineers and SMEs across Software and Support Engineering functions

## What we look for:

- BS or higher degree in Computer Science or a related field.

- Experience in large projects similar to those described, including automation tooling, distributed systems, and API's

- Extensive full stack development experience

- Proven success designing and deploying production-grade automation in complex technical environments

- Hands-on experience with ML-assisted systems, decision support, or agentic automation

- Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems

- Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security constraints

## Pay Range Transparency

The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location.

Local Pay Range $164,200-$225,700 USD

## Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.

## Skills

### Required
- Computer Science
- automation tooling
- distributed systems
- API's
- full stack development
- ML-assisted systems
- decision support
- agentic automation
- distributed data platforms
- developer tooling
- large-scale infrastructure systems
- multi-cloud environments

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/databricks/jobs/8416951002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)