# Education Content Manager

**Company**: International Rescue Committee
**Location**: New York, NY
**Experience**: senior
**Job type**: full-time
**Salary**: $68,000 - $74,000
**Category**: Education
**Industry**: Non-Profit

**Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/New-York-NY-HQ-USA/Education-Content-Manager_JR00005269?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5d885b9b-c3c

## Description

The Education Content Manager plays a central role in supporting content and pedagogy quality assurance across the IRC's education innovation initiatives.

The Manager focuses on execution, quality, and content development, ensuring that what teachers experience is pedagogically sound, contextually appropriate, and safe.

**Major Responsibilities:**

- Testing, quality assurance & troubleshooting for digital & AI-enhanced programming

- Capturing process & learning

- Content development

- Broader innovation & cross-TU support

**Testing, quality assurance & troubleshooting for digital & AI-enhanced programming**

- Conduct regular testing of digital course flows, prompt responses, and chatbot behaviors

- Communicate testing notes with developers and collaborate on solutions

- Red-team digital content to identify edge cases, problematic outputs, and safety gaps

- Maintain clear, actionable QA logs

- Synthesize findings into prioritized recommendations

- Review usage, completion, and engagement data findings

- Troubleshoot content-related issues

- Review and quality-assure teaching and learning content and materials

**Capturing process & learning**

- Refine quality frameworks and rubrics for evaluating digitally delivered pedagogical content

- Document QA and content-development processes, criteria, and lessons learned

- Connect testing and QA insights to available evidence on teacher engagement, classroom practice, and learner outcomes

- Support senior technical and MEAL colleagues in translating content and QA insights into evaluation questions and learning agenda priorities

- Contribute to accessible knowledge products

- Support presentations, funder updates, and partner briefings

- Adapt and apply quality frameworks and documentation practices to other TU content and teacher-support materials

**Content development**

- Work alongside government, local partners and local content creators to develop and adapt content for programs

- Draft and refine short, structured course content for digital modalities

- Develop one-off or thematic modules in response to identified needs

- Review and refine content deliverables

- Develop and adapt teaching and learning materials for other TU teacher-support and innovation initiatives

- Propose alternative formats through which courses and learning games can still qualify as recognized coursework

**Broader innovation & cross-TU support**

- Support senior technical staff in scoping and needs assessment for new deployments, contexts, and delivery modalities

- Provide flexible content, quality assurance, and documentation support across the Education TU and its collaboration with the Airbel Impact Lab

**Key Working Relationships:**

- Department: Education Technical Unit; AcceleratED team

- Reports to: Education Advisor for Foundational Learning & Content Innovation

- Works closely with: AcceleratED team, including product and developer colleagues, as well as education technical advisors and country program teams

**Job Qualifications:**

- Master's degree in International Education or a related field

- Classroom teaching experience

- International experience, ideally in low-resource, crisis- or conflict-affected contexts

- Experience developing education or teacher professional development content grounded in evidence-based pedagogy

- Strong analytical skills and a demonstrated eye for detail

- Excellent writing skills

- Ability to work independently and productively in a fast-paced, collaborative, cross-functional, and geographically dispersed team

- Ability to apply a diversity and inclusion lens to work, and excellent interpersonal and communication skills across a multicultural environment and multiple time zones

- Commitment to the mission and values of the IRC

- Proficiency in spoken and written English

## Skills

### Required
- International Education
- teacher professional development
- content development
- quality assurance
- testing
- troubleshooting
- analytical skills
- writing skills
- communication skills
- collaboration
- problem-solving

### Nice to have
- EdTech
- AI in education
- low-tech modalities
- multilingual contexts
- humanitarian contexts
- teacher professional development frameworks
- classroom observation or quality instruments

---

Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/New-York-NY-HQ-USA/Education-Content-Manager_JR00005269?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)