# Customer Issue Resolution Analyst (Japanese Speaker)

**Company**: 3M
**Location**: Taguig, PH
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Issue-Resolution-Analyst--Japanese-Speaker-_R01173447?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-issue-resolution-analyst-japanese-speaker-5d75dc9b-f36/

## Description

As a Customer Issue Resolution Analyst (Japanese Speaker) with 3M GBS, you'll support global B2B customers and business partners across international markets.

When a customer issue arises, you'll investigate, connect the dots, work with relevant teams, and help drive the issue to resolution.

This role involves:

- Owning and resolving customer issues across the Order-to-Cash journey

- Investigating concerns, identifying root causes, and driving next steps

- Communicating with customers in Japanese and English

- Collaborating with global teams to solve issues and improve customer experience

- Applying Lean, Six Sigma, analytics, automation, and AI-enabled tools

In this role, you'll gain:

- Global B2B experience across Order-to-Cash, supply chain, logistics, finance, and shared services

- Future-ready skills in problem-solving, process improvement, analytics, automation, and AI-enabled ways of working

- A respectful, collaborative culture with supportive teams

- Career growth opportunities with a global science company

Requirements include:

- Proficiency in English and Japanese (speaking, reading, writing, and listening)

- At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, or a related field

- Clear communication, effective problem-solving, and customer-centric approach

- Detail-oriented, adaptable, curious, and willing to learn global business operations

- ERP experience is an advantage but not required

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Lean
- Six Sigma
- analytics
- automation
- AI-enabled tools
- English
- Japanese

### Nice to have
- ERP

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Issue-Resolution-Analyst--Japanese-Speaker-_R01173447?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)