# Claims Team Lead

**Company**: CIGNA Healthcare
**Location**: Bengaluru, India
**Experience**: senior
**Job type**: full-time
**Category**: Insurance
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Claims-Supervisor_26011029?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5d4bc298-c2f

## Description

We are seeking a Claims Team Lead to join our team in Bengaluru, India. As a Claims Team Lead, you will be responsible for leading a team of experienced administrative, operative, and technical roles in the Professional career track.

**Responsibilities:**

- Review and assess inventory levels, coordinating daily allocations and planning ahead to maximize staffing levels and results.

- Ensure productivity, quality, and customer satisfaction are managed within your team, and motivate individuals and the team to achieve operational KPIs.

- Monitor inventories and customer feedback to anticipate potential problems and bring creative solutions to address short-term needs, understanding and implementing improvements for the future.

- Develop team members through suitable training and development plans, conducting training analysis if required.

- Conduct regular staff check-ins, ensuring goals are in place and monitored, performance is reviewed and recognized, and career development is discussed.

- Engage, motivate, and inspire individuals through keeping focus on employee engagement.

- Develop effective relationships and communications with internal and external customers to ensure a highly engaged, seamless delivery of service.

- Create a positive and motivated environment for the team, focused on delivering for customers.

- Support projects and initiatives, being proactive in seeking new ideas and ensuring customers' requirements are accounted for while delivering efficient operational change.

- Produce meaningful, accurate management reports and statistical information.

- Respond to complaints and address underlying issues promptly.

**Requirements:**

- Customer-focused with the ability to identify and solve problems.

- Leadership skills to motivate and develop others.

- Proven track record of understanding and delivering customer needs within a fast-paced service industry.

- Experience in developing high-performing teams and individuals.

- Excellent negotiation, presentation, and influencing skills.

- Sound analytical skills and ability to focus on detail.

- Experience in leading through change.

- Experience in improving processes.

- Involvement in initiatives and projects is desirable.

- Proficient in the use of Spreadsheets, word-processing, and associated office IT skills.

**Education and Experience:**

- Graduate degree in any field (medical, paramedical, commerce, statistics, mathematics, economics, or science).

- Minimum 5 years of experience in the health insurance claims industry, including hands-on experience in managing a team of 12-15 members/associates.

## Skills

### Required
- Leadership
- Customer Service
- Analytical Skills
- Communication
- Problem-solving
- Spreadsheets
- Word-processing

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Claims-Supervisor_26011029?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)