# Manager, Services Consulting Management

**Company**: Workday
**Location**: Pune, IND
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/INDPune/Manager--Services-Consulting-Management_JR-0108227-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5d44924e-237

## Description

We are seeking a Manager, Services Consulting Management to lead and develop a high-performing team of consultants delivering Workday solutions to customers.

As a Manager, Services Consulting Management, you will lead and develop a high-performing team of consultants delivering Workday solutions to customers. You will be accountable for building consulting capability, ensuring consistent delivery quality, supporting customer satisfaction, and advancing a global delivery model.

Responsibilities:

- Lead, coach, develop, and retain a diverse, high-performing team of consultants supporting Workday applications.

- Foster a collaborative, challenging, innovative, and inclusive team environment.

- Own and continuously improve consulting onboarding, performance management, talent development, and career-growth processes.

- Partner with Resource Management, regional teams, and Engagement Managers to staff customer engagements effectively and build required capability across the consulting organization.

- Drive high levels of customer satisfaction, customer happiness, references, utilization, and delivery performance against quarterly objectives.

- Ensure consultants follow Workday’s implementation methodology, delivery activities, processes, and procedures.

- Support the development and implementation of technology solutions using Workday products, outsourced solutions, and proprietary tools and techniques.

- Help assess customer needs, shape solution proposals, and oversee the implementation of end-to-end project solutions.

- Operate proactively within a global delivery model, collaborating across regions, teams, and time zones.

- Maintain and strengthen subject-matter expertise in Workday products, methodology, and customer requirements through active engagement with customer projects and delivery teams.

- Contribute to the strategic direction of the Global Services and Professional Services organization by leading and participating in internal initiatives.

- Model strong stakeholder management and collaborate effectively with customers, technical teams, developers, and operational partners.

Basic Qualifications:

- 14+ years of overall experience implementing cloud-based enterprise systems.

- 10+ years of consulting experience and people-management experience and/or experience leading implementation teams.

- Experience working with Workday, SAP, Oracle, PeopleSoft, or comparable cloud-based enterprise applications.

Other Qualifications:

- Bachelor’s degree in Engineering, Finance, Information Technology, or a related field. Master’s degree in Business, Information Systems, Information Technology, or a related discipline.

- Demonstrated experience leading teams in a global delivery or distributed-services environment.

- Strong consulting, organizational, and project-management skills.

- Ability to manage multiple projects, initiatives, and priorities across time zones.

- Strong networking, mentoring, coaching, and problem-solving capabilities.

- Proven ability to thrive in a fast-paced, high-growth, high-energy environment.

- Excellent written, verbal, interpersonal, and stakeholder-management skills.

- Ability to collaborate effectively with customers, consultants, developers, technical operations, and cross-functional partners.

Success Measures:

- High customer satisfaction and strong customer-reference outcomes.

- Achievement of utilization, staffing, delivery quality, and customer-happiness objectives.

- Growth, retention, engagement, and career progression of consulting team members.

- Consistent adherence to Workday implementation methodology and delivery standards.

- Improved consulting capability, scalability, and operational efficiency within the global delivery model.

- Meaningful contribution to strategic Professional Services initiatives.

## Skills

### Required
- Workday
- cloud-based enterprise systems
- consulting
- people management
- project management

### Nice to have
- Workday products
- implementation methodology
- delivery standards
- stakeholder management

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Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/INDPune/Manager--Services-Consulting-Management_JR-0108227-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)