# Support Associate- Japanese Speaker 24/7  (Yokohama, requires relocation to Yokohama)

**Company**: Agoda
**Location**: Yokohama
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/agoda/jobs/8090218?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5d36438f-658

## Description

At Agoda, we bridge the world through travel. Our story began in 2005, and today we are part of Booking Holdings with a diverse team of over 7,000 people from 90 countries.

The Customer Support Team at Agoda provides 24/7 real-time support in 38 languages. We are looking for a Support Associate to join our team in Yokohama, Japan.

As a Support Associate, you will deliver excellent customer service and manage the needs of our customers and partners through phone, email, and live chat. You will be required to support a combination of Agoda products, including Hotel, Flights, and Activities.

Responsibilities:

- Deliver excellent customer service and manage the needs of our customers and partners

- Support customers and partners from multiple countries and cultures, gaining truly global experience

- Professionally handle high volume of inquiries from customers and partners

- Meet individual and team goals

- Identify work process improvements and communicate to Team Leaders and Managers

- Perform office-based administrative duties whenever required

- Maintain confidentiality of customer information at all times

Requirements:

- Native-level Japanese language skills or JLPT N1 equivalent

- Basic English language skills

- Previous experience in customer support or a related field is preferred

- Ability to stay calm, accurate, and professional under pressure

- Good problem-solving skills

- Flexibility to adapt to new tools, processes, and feedback

- Ability to manage time and priorities in a fast-paced, high-volume environment

- Reliability, integrity, and a positive, collaborative attitude

- Willing to work in shift rotations, including weekends and public holidays

Benefits:

- Competitive compensation with performance-based incentives

- Annual discretionary performance bonus

- Health insurance and other locally competitive benefits

- Agoda travel discounts and special rates on accommodation and related products

- Work from anywhere for up to 30 days per year

- Work from Home allowance

- Agoda Choice annual allowance

- Structured training, coaching, and clear performance metrics

- Opportunities to grow your career within the Customer Experience Group or across Agoda

## Skills

### Required
- Japanese
- English
- customer service
- problem-solving
- communication

### Nice to have
- previous experience in customer support
- travel industry experience
- additional language skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/agoda/jobs/8090218?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)