# Manager, Major Incident Management - Splunk

**Company**: Cisco
**Location**: Krakow, Poland
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Krakow-Poland/Manager--Major-Incident-Management---Splunk_2025846-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5cec8c03-1c9

## Description

The Major Incident Management (MIM) team at Cisco leads the company's highest-impact customer incidents. As a Manager, Major Incident Management - Splunk, you will lead the readiness, performance, and development of the Major Incident Management team. You will set the standards, coverage, and support Incident Managers need to direct effective responses at enterprise scale.

Responsibilities:

- Lead command and coordination for the company's highest-impact customer incidents.

- Connect Product, Technology, Support, and customer-facing teams through clear objectives, owners, priorities, and updates.

- Develop Incident Managers' command capabilities through training, coaching, calibration, and consistent standards.

- Partner with regional stakeholders and global peers to understand operating conditions, identify friction or coverage gaps, and improve response efficiency and consistency.

- Strengthen global readiness and learning from incidents, focusing improvements on reliable service recovery where customer impact is greatest.

Minimum Qualifications:

- 3 years of direct people-management experience, including accountability for the performance and development of direct reports.

- Strong understanding of SaaS, cloud environments, distributed systems, observability, service dependencies, and operational signals.

- Demonstrated ability to lead incident command with clear objectives, prioritized and sequenced workstreams, accountable owners, timely escalation, and accurate updates.

- Sound judgment under pressure, executive presence, and customer focus.

Preferred Qualifications:

- Experience with PIRs, root-cause analysis, RCMs, action plans, and measurable follow-up outcomes.

- Bachelor's degree in a technical, business, or related discipline, or equivalent practical experience.

- Global enterprise software, cloud, security, observability, infrastructure, or Splunk operations experience.

- Incident.io or a comparable incident-management platform.

- ITIL Foundations or equivalent training.

## Skills

### Required
- SaaS
- cloud environments
- distributed systems
- observability
- service dependencies
- operational signals
- incident management
- Splunk

### Nice to have
- PIRs
- root-cause analysis
- RCMs
- action plans
- Incident.io
- ITIL Foundations

---

Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Krakow-Poland/Manager--Major-Incident-Management---Splunk_2025846-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)