# IT Support Analyst

**Company**: Keywords Studios
**Location**: London
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/528A177FC4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5cd85149-47f

## Description

We are looking for an IT Support Analyst to support the systems, tools, and infrastructure that keep our game development studio running smoothly. This role covers a broad range of responsibilities across end-user support, cloud services, hardware, basic networking, and core studio operations.

You’ll provide reliable technical support to users while contributing to the general improvement of the IT department. This is a hands-on, office-based role with opportunities to develop technical skills, support creative teams, and work in a fast-paced production environment. The position will also involve supporting a regional studio setup, with potential travel between local sites where needed.

### Key Responsibilities

- Provide 1st and 2nd line support for user, system, and platform issues

- Troubleshoot and resolve technical problems (PCs, laptops, peripherals, applications)

- Log, track, and update support tickets in the helpdesk system

- Maintain, repair, and upgrade desktop and laptop hardware

- Escalate appropriately to senior team members

- Balance reactive support with proactive improvement

- Admin SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence

- Support VPN, secure remote access, and hybrid connectivity

- Assist with basic network and connectivity troubleshooting

- Keep office spaces organized, set up desks and workstations, handle deliveries, and maintain the stock room

- Track and audit hardware and software, including licenses, ensuring compliance and accurate inventory records

- Identify opportunities to improve reliability, process, and user experience

- Contribute to technical initiatives across systems, platforms, and service operations

- Assist in technical documentation

### Requirements

- Good general technical knowledge

- Strong knowledge of computer hardware (High spec gaming systems)

- Ability to diagnose and resolve technical issues

- Basic networking understanding (e.g., connectivity, TCP/IP)

- Able to work autonomously, anticipate, and take initiative

- Ability to document solutions and follow procedures

- Comfortable working independently and as part of a team

- Provide friendly, patient, and empathetic support

- Previous work in a tech-focused or fast-paced environment

- Comfortable with service management frameworks or ticketing systems

- Experience with cloud platforms

- Familiar supporting remote or hybrid work environments

- Certifications such as CompTIA A+, Network+, or ITIL Foundation

### Benefits

- Holiday - 25 days per annum + UK Bank Holidays

- BUPA Medical and Dental coverage

- Group Income Protection

- Group Life Assurance

- Employee Assistance Program (EAP)

- Enhanced Employer Pension Contributions

- Cycle Scheme

- Tech Scheme

- Electric Car Scheme

## Skills

### Required
- Microsoft 365
- Google Workspace
- Jira
- Confluence
- computer hardware
- networking
- TCP/IP
- service management frameworks
- ticketing systems
- cloud platforms

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/528A177FC4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)