# Application Support Analyst

**Company**: Bupa
**Location**: Brighton
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: from £46,300
**Category**: IT
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Brighton/Application-Support-Analyst_R1501024?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/application-support-analyst-5cc792c2-b1a/

## Description

As an Application Support Analyst, you'll play a vital role in ensuring the technology and systems that support Bupa's customers and colleagues operate effectively and reliably.

You will:

- Manage and triage application support incidents, ensuring priority issues are addressed effectively and within agreed service levels.

- Investigate, diagnose and resolve application incidents, events, requests and technical queries.

- Perform root cause analysis on recurring issues and recommend permanent improvements and fixes.

- Support a variety of business applications and technologies while maintaining a high quality of service.

- Work closely with business stakeholders to understand technical requirements and deliver appropriate solutions.

- Undertake minor development and enhancement activities where required.

- Contribute to service improvement initiatives and identify opportunities to enhance technology services.

- Support the onboarding of new applications and services into operational support environments.

- Participate in change management, implementation and release activities.

- Provide clear and timely communication to stakeholders throughout the incident lifecycle.

- Build effective relationships with internal teams, managed service partners and third-party vendors to deliver positive customer outcomes.

You'll ideally have:

- Experience working within an Application Support, Technical Support or Production Support environment.

- Strong troubleshooting, diagnostic and problem-solving skills.

- Experience operating within an ITIL-based support framework, with ITIL Foundation certification desirable.

- Excellent communication skills, with the ability to engage technical and non-technical stakeholders.

- Experience working across complex technical environments and multiple business applications.

- Knowledge of supporting enterprise platforms and working collaboratively within matrix teams.

- Experience working with third-party suppliers and outsourced service providers.

In addition, you'll have experience in one or more of the following areas:

- Azure technologies

- REST or SOAP integrations

- C#

- ASP.NET / MVC

- SQL Server, T-SQL or Oracle PL/SQL

- SSIS, SSRS or SSAS

- JavaScript, HTML, CSS or JQuery

Bupa offers a range of benefits, including:

- 25 days annual leave, with the option to buy and sell leave

- Enhanced pension scheme

- Private medical insurance

- Health and wellbeing support through Viva

- Access to Bupa healthcare services and products

- Family-friendly benefits and policies

- Hybrid and flexible working opportunities

- Employee discounts and reward programmes

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Application Support
- Technical Support
- Troubleshooting
- Diagnostic skills
- Problem-solving
- Communication skills
- ITIL-based support framework

### Nice to have
- Azure technologies
- REST or SOAP integrations
- C#
- ASP.NET / MVC
- SQL Server, T-SQL or Oracle PL/SQL
- SSIS, SSRS or SSAS
- JavaScript, HTML, CSS or JQuery

---

Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Brighton/Application-Support-Analyst_R1501024?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)