# Client Manager - Cigna Africa Corporate and SME Clients

**Company**: Cigna Healthcare
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Nairobi-Kenya/Client-Manager-Africa---Cigna-Healthcare_26012565?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5c904e78-ae3

## Description

You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service.

You will strengthen client and broker relationships while supporting retention, profitability, continuous improvement, and opportunities to grow existing business.

**Responsibilities:**

- Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.

- Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.

- Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.

- Identify cross-selling opportunities within the existing client portfolio and present relevant proposals to clients and intermediaries.

- Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.

- Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.

- Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal.

**Requirements:**

- A minimum of five years of client management experience within health insurance, preferably gained within an international company.

- Experience working with insurers or insurance policies in African markets.

- Strong written and verbal English communication skills, including the ability to communicate complex concepts clearly and concisely.

- Ability to independently manage a portfolio of clients and multiple simultaneous priorities.

- Ability to define and resolve complex claims-related and client issues and recommend appropriate resolutions.

- Bachelor’s degree, preferably in Marketing or Business.

- Ability to travel when required.

**Soft Skills:**

- Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.

- Confident presentation and public-speaking skills.

- Strong organization and attention to detail.

- Ability to work independently, manage competing priorities, and navigate ambiguity.

- Ability to build effective relationships across diverse clients, brokers, colleagues, and cultures.

- Customer-focused, flexible, and results-oriented approach.

**Technical / Functional Skills:**

- Corporate client and intermediary relationship management.

- Health insurance and African insurance market knowledge.

- Client retention, renewals, cross-selling, forecasting, and profitability management.

- Proposal development, client reporting, invoicing, and contract-delivery oversight.

- Ability to work across multiple systems and tools.

- Advanced Microsoft Office skills.

**Nice to Have:**

- Working knowledge of Agile project management; certification is preferred.

- French or Portuguese language skills.

**Benefits:**

- Competitive salary

- Multicultural and hybrid working environment

- Private Medical Insurance

- Employee Wellbeing Benefits

- Educational Development Program

## Skills

### Required
- client management
- health insurance
- African insurance market
- English communication
- stakeholder management
- negotiation
- influencing
- conflict-resolution
- presentation
- public-speaking
- organization
- attention to detail
- prioritization
- ambiguity navigation
- relationship building
- customer focus
- flexibility
- results-oriented approach
- French
- Portuguese

### Nice to have
- Agile project management

---

Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Nairobi-Kenya/Client-Manager-Africa---Cigna-Healthcare_26012565?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)