# Director, Settlement Operations, Brazil

**Company**: Mastercard
**Location**: Sao Paulo, Brazil
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Sao-Paulo-Brazil/Director--Settlement-Operations--Brazil_R-293524-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5c3d8c69-025

## Description

The Director of Settlement Operations will lead Mastercard’s Card Network Settlement Operations in Brazil.

This role oversees the service delivery team responsible for facilitating the settlement of funds between Mastercard customers, including daily settlement processing and the monitoring of participants across the network ecosystem.

Key responsibilities:

- Oversee Brazil’s domestic settlement operations by monitoring daily payment statuses of issuers and acquirers, resolving funding failures, coordinating reprocessing and managing escalations to maintain market stability.

- Manage weekly participant onboarding and maintenance activities for the Mastercard scheme, including additions, updates, and removal of issuers, acquirers, and sub-acquirers.

- Serve as the Brazil market subject-matter expert, leading cross-functional issue resolution and stakeholder engagement across customers, vendors, and internal teams.

- Manage the monthly IOF tax withholding process for credit, debit and prepaid card transactions for transactions made abroad in foreign countries.

- Lead financial reconciliation and exposure reporting for crisis events, and provide analysis and quantification to support internal stakeholders.

- Support audit and compliance requirements by producing accurate, time-sensitive transaction and settlement reports for auditors, regulators, and internal stakeholders.

- Ensure settlement infrastructure continuity through certificate lifecycle management, partner coordination, testing, implementation, and operational risk mitigation.

- Ensure comprehensive and up to date documentation on procedures, controls and crisis management playbook for settlement operations across product lines in country.

- Act as a trusted operational risk advisor to Second Line Operational Risk Team and recommend creation of new process controls to mitigate residual operational risks.

Requirements:

- Bi-Lingual in Portuguese and English with strong communication skills; able to clearly articulate intricate Brazilian market nuances in a clear and concise manner to senior leadership.

- Deep knowledge of Brazil market, payment trends, practices, and systems.

- Must demonstrate a high level of maturity when managing crises situations.

- Executive presence, strong communication and interpersonal skills, including the ability to lead, work with and influence people across a matrix organization at all levels.

- Strong project management skills and high-level of customer focus.

- Bachelor's degree required. Master's degree preferred.

- Demonstrated experience with Brazil-specific payment networks; prior Mastercard experience is preferred.

## Skills

### Required
- Portuguese
- English
- Brazilian payment networks
- project management

### Nice to have
- Mastercard experience

---

Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Sao-Paulo-Brazil/Director--Settlement-Operations--Brazil_R-293524-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)