# Ocean Operations Associate

**Company**: Flexport
**Location**: Shenzhen
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/7981654?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5c32bc0d-5fc

## Description

## Job Overview

The Ocean Operations Associate role is critical to Flexport's mission of making global trade easy for everyone. You will work directly with partners within your region, including account management and customs teams, subcontractors, carriers, terminals, and trucking providers. Your work will support Flexport's end customers in achieving their logistics goals.

## Responsibilities

### Tactical Responsibilities

As a supply chain operator, you will be an expert in executing the end-to-end movement of shipments within a regional network, including Ocean LCL imports and exports.

- You will personally represent Flexport's value proposition by leading business implementation and shipment execution for new clients and opportunities.

- You will gain specialist expertise within a mode or function and act as the first point of escalation for issue resolution or program improvements.

- You will ensure the highest standard of Flexport quality, with shipments moving 'on time' and exceptions handled appropriately.

- You will implement and test scalable operational infrastructure and procedures to ensure they deliver the highest levels of efficiency and productivity for your customers.

### Adaptive Responsibilities

- You will help build and implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing opportunities to realize optimal efficiency and productivity.

- You will empower Account Management by participating in feedback loops to ensure client needs are met.

- You will use metrics to spot opportunities to improve and deliver great performance in your role.

### Scope of Duties

- Execute booking and documentation processes with clients/carriers.

- Troubleshoot shipments and handle exceptions.

- Work with Flexport AM and Planning teams to ensure an effective end-to-end export process.

- Coach junior specialists on the daily job.

- Plan and execute special freight operations.

## Requirements

- BA/BS degree.

- Minimum 2 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.

## Mindset

- Desire to 'build a better machine' and get irritated when things aren't optimal.

- Hands-on, process-oriented, structured thinking with strong problem-solving capabilities.

- Strategic vision and ground floor execution.

- Excitement to manage vendor relations and create best-in-class, innovative structures.

- Excellent communication, interpersonal, and organizational skills.

- A client service mindset.

- Next-level attention to detail.

- Courage to challenge the status quo when necessary.

## What You Will Learn

- You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.

- You will learn how to thrive in an ambiguous environment and research and test operational hypotheses.

- You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert.

- You will gain the ability to continuously improve the client experience through a deep industry understanding.

## Skills

### Required
- logistics
- freight forwarding
- supply chain
- ocean carrier operations
- consulting

### Nice to have
- ocean freight

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/7981654?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)