# Teammate

**Company**: TaskUs
**Location**: Pasig, NCR
**Category**: Customer Service

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/Teammate--Online-Food-Delivery-_R_2305_5180?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5c2722ad-3f6

## Description

We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there.

As a Teammate, you will provide the best customer experience to clients by handling inbound and/or outbound calls, emails, and live chats. You will filter content, perform data and research functions, provide basic troubleshooting, manage and resolve customer complaints, identify and escalate priority issues, and document customer interactions.

Responsibilities:

- Provide accurate and timely responses to client inquiries via phone, email, and live chat

- Filter content from client websites

- Perform data and research functions

- Provide support through basic troubleshooting techniques

- Manage and resolve customer complaints

- Identify and escalate priority issues

- Route calls to the appropriate resource when necessary

- Document all customer interactions according to standard operating procedures

- Meet and exceed client-mandated Key Performance Indicators (KPIs)

- Ensure consistent performance based on a continuous improvement model

- Keep login and passwords confidential

- Participate in internal and external mandated trainings and/or seminars

- Maintain knowledge of functional area and company policies and procedures

- Provide feedback to management concerning possible problems or areas of improvement

Requirements:

- Willing to work on cyclical schedules

- Experience in phone, email, and live chat support

- Experience in Customer Service, Sales, Billing, Collections, and Technical Support

- Strong verbal and written communication and comprehension skills

- Computer literacy and proficiency in Windows OS, Apple OS X, Microsoft Office, and Google applications

- Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns

- Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction

- Resourceful, able to multitask, and has high attention to detail

- Self-motivated and able to work independently as well as contribute to cross-functional and global teams

- Flexible and able to quickly adjust to frequent process and information changes

- Ability to work under pressure

## Skills

### Required
- Windows OS
- Apple OS X
- Microsoft Office
- Google applications
- problem-solving
- critical thinking
- communication skills

### Nice to have
- phone support
- email support
- live chat support
- Customer Service
- Sales
- Billing
- Collections
- Technical Support

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/Teammate--Online-Food-Delivery-_R_2305_5180?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)