# Lead Product Analyst - Send

**Company**: Wise
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: £75,000 - £115,000
**Category**: Product Management
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000153108384-lead-product-analyst-send?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5c150266-0c6

## Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As a Lead Product Analyst within the Send tribe, you will provide the dedicated analytical capacity needed to drive our most critical workstreams, with a focus on:

- Verification & Predictability: You will lead insight generation and impact tracking to improve how we verify transfers,specifically clarifying documentation requirements and removing friction from the process.

- Elevating the Level of Service: You will analyze how we can improve our response times and service quality to ensure customers feel supported throughout their journey.

- Predictability as a Growth Lever: You will operate on the principle that "To Fix is to Grow." By improving the reliability of our product and the efficiency of our service, you will directly influence customer retention and unlock further growth.

The mission is to understand exactly what our High Volume customers need, pinpoint where their experience breaks down, and help the team focus on solving their most critical challenges.

**Qualifications:**

- Technical Skills: 5+ years experience in analytical roles with strong data analysis skills (SQL & Python).

- KPI Setting: Experience partnering with Product Managers and other Analysts to set KPIs and monitor the impact of new product features on conversion, stickiness and engagement.

- Influence: Strong stakeholder management skills - you are collaborative, know how to influence and when to say yes or no to maximise impact.

- First Principles Thinking: You can take an ambiguous, open ended problem, structure it and solve it.

**Nice to Have:**

- Experience delivering high quality data and self-serve analytics using tools like Airflow, dbt and Looker.

- Practically used + applied AI / machine learning techniques and built predictive models to get deeper insights.

- Knowledge of the FinTech ecosystem.

**What we offer:**

- Salary: £75,000 - £115,000

- Company Restricted Stock Units

- Numerous great benefits in our London office

- Hybrid working

- Paid annual holiday, sick days, parental leave and other leave opportunities

- 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

## Skills

### Required
- SQL
- Python
- data analysis
- KPI setting
- stakeholder management
- First Principles Thinking

### Nice to have
- Airflow
- dbt
- Looker
- AI
- machine learning
- FinTech ecosystem

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000153108384-lead-product-analyst-send?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)