# Housing Support Specialist **Company**: Sedgwick **Salary**: $17.00-$19.00/hr **Category**: Insurance **Industry**: Insurance **Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-GA/Housing-Support-Specialist_R78226?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_5bf9b4dc-33f ## Description By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. As a Housing Support Specialist, you will coordinate and manage lease extensions and ongoing housing support needs for displaced policyholders in a fast-paced, service-driven environment. **Responsibilities:** - Support and promote Sedgwick's mission, strategic vision, and value proposition to adjusters and policyholders - Serve as a key point of contact for adjusters and landlords during the insured's relocation, ensuring consistent communication, clear expectations, and empathetic support during extensions and ongoing service needs - Manage the full lease extension process including requesting and securing approvals from adjusters, coordinating updated lease terms with landlords and vendors, and communicating timelines and expectations to policyholders - Proactively monitor upcoming lease expirations to prevent service interruptions and ensure seamless housing continuity - Coordinate and resolve in-stay service requests including furniture exchanges, add-ons, and maintenance-related concerns - Collaborate with landlords, property managers, and vendors to execute timely service solutions and extension agreements - Investigate and resolve issues related to property conditions, damages, and vendor performance - Maintain accurate financial and operational records, including updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, manage move-out coordination when applicable, including vendor pickups, lease terminations, and security deposit reconciliation - Document all communication, updates, and actions in internal systems with a high level of accuracy and timeliness - Identify risks, delays, or service failures early and escalate appropriately with ownership and urgency - Maintain a high-touch service model for all clients, including VIP or complex claims requiring elevated coordination - Handle multiple claims simultaneously while meeting service level expectations and deadlines **Requirements:** - High school diploma or GED required - Two (2) years of experience in leasing, property management, customer service, or account management - Previous experience in insurance, temporary housing, property management, or real estate strongly preferred - Exceptional verbal and written communication skills with the ability to manage sensitive client situations with professionalism and empathy - Strong organizational skills with the ability to manage a high volume of extensions, deadlines, and service requests simultaneously - Detail-oriented with a focus on billing accuracy, lease documentation, and system updates - Strong problem-solving and critical-thinking abilities, especially when resolving housing or vendor-related issues - Proficiency in Microsoft Office (Word, Excel) and ability to quickly learn internal systems and CRM platforms - Ability to work independently in a fast-paced environment with shifting priorities - Strong coordination and relationship management skills when working with vendors, landlords, and adjusters - Solutions-oriented mindset with a proactive approach to preventing service disruptions - High level of accountability, urgency, and ownership in managing assigned claims - Bi-lingual English/Spanish a plus **Work Environment:** - When applicable and appropriate, consideration will be given to reasonable accommodations - Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines - Physical: Computer keyboarding, travel as required - Auditory/Visual: Hearing, vision, and talking **Salary:** $17.00-$19.00/hr ## Skills ### Required - Microsoft Office - communication skills - organizational skills - problem-solving - critical thinking - relationship management ### Nice to have - Bi-lingual English/Spanish --- Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-GA/Housing-Support-Specialist_R78226?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)