# Renewals Manager

**Company**: Cisco
**Location**: Minato, Japan
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Renewals-Manager_2022895?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5bed58d1-311

## Description

As a Renewals Manager at Cisco, you will engage early and often with customers and partners to understand business needs, technology objectives, and long-term plans across multiple accounts and segments.

You will build relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy.

Throughout the renewal process, you will collaborate with the Renewals Specialist from opportunity identification to close, initiating engagement through a warm handoff from Sales and Customer Success, and confirming roles and responsibilities early to ensure a smooth transition, aligned activation strategy, and unified customer engagement.

Your responsibilities will include:

- Leading cross-functional renewals of medium complexity, covering multiple technologies

- Managing renewals for mid-size to large accounts, applying renewal strategy and commercial judgement to balance volume, complexity, and customer expectations

- Applying structured methodologies to validate customer data and guide renewal conversations aligned with procurement cycles

- Anticipating competitive threats and market shifts, using insights to tailor renewal messaging and reinforce Cisco's value proposition

- Collaborating with account teams and Customer Success to ensure renewal execution supports account objectives and stakeholder coordination

- Leading renewal execution for mid-size to large accounts, ensuring commercial and contract readiness across moderately complex deal structures

- Coordinating quote preparation and risk mitigation, engaging directly with customers and internal teams to validate data and resolve blockers

- Implementing scalable improvements to renewal workflows, applying automation and simplification to improve efficiency and consistency

- Demonstrating advanced depth of product and service knowledge across multiple architectures, applying insights to inform renewal execution and support strategy alignment

- Leading continuous improvement efforts, identifying systemic gaps and recommending scalable enhancements to renewal processes

- Using AI tools, automation platforms, and data-driven insights to optimize renewal workflows and contribute to improved customer outcomes

- Facilitating cross-functional collaboration to align renewal strategy across account teams, contributing to broader customer engagement and planning

- Owning renewal execution for mid-size to large accounts, ensuring unified engagement across Cisco teams and stakeholders

- Mentoring peers and contributing to best practice sharing to improve team capability and renewal outcomes

Minimum qualifications: *Bachelor's degree + 5 years of related experience *Master's degree + 3 years of related experience *PhD + 0 years of related experience *Equivalent relevant work experience

## Skills

### Required
- renewal strategy
- commercial judgement
- structured methodologies
- data analysis
- customer relationship management

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Renewals-Manager_2022895?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)