# CX-Labs Engineer

**Company**: Cisco
**Location**: Mexico City
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Mexico-City-Mexico/Technical-Consulting-Engineer_2027680?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5bd56839-907

## Description

The CX-Labs team is a dynamic group of lab engineers and problem-solvers delivering top-tier support for global enterprise clients.

As a member of the CX-Labs team, you will drive operational success by providing expert fixes for complex technical architectures while maintaining advanced lab environments that facilitate rapid issue resolution.

Responsibilities:

- Conduct advanced troubleshooting to resolve customer technical support requests and complex problems across Routing, Switching, Security, and Virtualization architectures.

- Partner with customers, engineering, and internal collaborators to drive issue resolution, improve product quality by submitting bug reports, and streamline operations.

- Build and maintain lab environments and digital intellectual capital, using AI capabilities, automation, and diagnostic tools.

- Mentor peers and team members to drive individual development and foster collective growth.

Minimum Qualifications:

- Bachelor's degree with 3+ years of related experience, Master's degree with 3+ years of related experience, or 6 years of related experience overall.

- Associate level certification (e.g., CCNA) or equivalent relevant certification.

- Very good understanding of Layer 1 & Layer 2 Networking fundamentals.

- Hands-on experience installing, connecting, and solving Cisco lab devices and equipment.

- Demonstrated experience in Security and Networking, including Routing and Switching (OSPF, BGP) and IP addressing/subnetting and experience with Firewalls & VPNs (NGFW, IPsec/SSL) and Threat Defense (IDS/IPS, Zero Trust).

Preferred Qualifications:

- Extensive experience running and maintaining test beds for global enterprise clients.

- Proven track record in rapid environment provisioning and configuration to support urgent technical requests.

- Experience with collaborative queue management, specifically supporting senior engineers in resolving complex customer cases.

- Strong cross-product knowledge and systems-level thinking to manage coordinated solutions in a highly complex technical environment.

- Good communication skills with a track record of collaborating effectively with customers, partners, and engineering teams and previous experience mentoring peers and contributing to cross-team collaboration and knowledge sharing.

## Skills

### Required
- Layer 1 & Layer 2 Networking
- Cisco lab devices
- Security
- Networking
- Routing
- Switching
- OSPF
- BGP
- IP addressing
- subnetting
- Firewalls
- VPNs
- NGFW
- IPsec
- SSL
- Threat Defense
- IDS
- IPS
- Zero Trust

### Nice to have
- test beds
- rapid environment provisioning
- collaborative queue management
- cross-product knowledge
- systems-level thinking
- communication skills
- mentoring

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Mexico-City-Mexico/Technical-Consulting-Engineer_2027680?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)