# Sr. Director, Client Services

**Company**: Kobie
**Location**: St. Petersburg, Florida
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full-Time
**Category**: Customer Service
**Industry**: Consulting

**Apply**: https://jobs.lever.co/kobie/4e57c4ee-a97d-456d-b559-b81a697a10b8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5bd1ab68-04f

## Description

Join Kobie, a National Top Workplace and Top Remote Workplace, where the best minds in loyalty come together. As a Sr. Director, Client Services, you will lead the Client Services team, operating at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership.

**About the Role** As Senior Director, Client Services for the Retail Vertical, you will steward some of Kobie's most significant client partnerships,ensuring that loyalty becomes a strategic driver of customer engagement, revenue growth, and enterprise value for both clients and Kobie.

**Responsibilities**

- Enterprise Strategic Leadership: Serve as the executive-level strategic partner to key retail clients, ensuring loyalty strategy is aligned to enterprise goals and customer engagement objectives.

- Loyalty Program Vision & Performance: Lead the long-term evolution of loyalty programs by integrating strategy, analytics, and technology to optimize performance, profitability, and member engagement.

- Client Opportunity, Risk & Market Sensing: Continuously scan for risks, political dynamics, shifting priorities, and organizational barriers within client environments, converting them into opportunities that deepen partnership and expand Kobie's strategic influence.

- Growth, Innovation & Co-Creation: Identify and drive opportunities for organic growth across services, technology, analytics, and product enhancements to maximize long-term revenue and value creation.

- Cross-Functional Orchestration & Internal Influence: Lead cross-functional collaboration with Technology, Product, Decision Science, Strategy, and Delivery teams to ensure alignment on strategic priorities and program execution.

- Technical & Operational Stewardship: Demonstrate strong understanding of Kobie's platform capabilities, integrations, and data ecosystem to guide strategic conversations with client and internal technology teams.

- Financial & Commercial Accountability: Own financial performance across assigned accounts, including forecasting, profitability management, and long-term commercial strategy.

- Client Relationship Management: Serve as a trusted advisor, providing clarity, thought leadership, and proactive guidance grounded in loyalty best practices and market insight.

- Team Leadership & Talent Development: Lead, mentor, and elevate a high-performing Client Services team, fostering a culture of accountability, collaboration, and continuous improvement.

**Requirements**

- 12–15+ years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in the retail sector.

- Proven track record leading large, complex accounts and cultivating senior executive relationships.

- Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application.

- Strong technical fluency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience.

- Demonstrated ability to anticipate risk, identify growth opportunities, and influence strategic direction.

- Exceptional communication, strategic thinking, analytical problem-solving, and executive presence.

- Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth.

- Ability to lead and inspire cross-functional teams in a dynamic, fast-paced environment.

- Bachelor's degree required; advanced degree or relevant certifications preferred.

- Ability to travel up to 20% with peak periods up to 35%.

## Skills

### Required
- loyalty program strategy
- customer engagement
- CRM platforms
- data-driven insight application
- SaaS platforms
- integrations
- data ecosystem concepts
- digital customer experience

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/kobie/4e57c4ee-a97d-456d-b559-b81a697a10b8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)