# Strategy and Program Manager

**Company**: Adyen
**Location**: Amsterdam
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/adyen/jobs/8334748?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/strategy-and-program-manager-5bc8d9f7-bd4/

## Description

We’re looking for a Strategy & Program Manager to help shape the future of Adyen’s Global Operations.

You’ll sit within the Strategy & Execution team and work across our core operational domains: Support, Professional Services, and Merchant Operations.

This role is for a strategic operator who connects commercial ambition, technical innovation, and operational delivery.

**What you’ll do**

- Solve high-complexity, systemic challenges: Take on high-stakes, ambiguous projects where no playbook exists.

- Design for the end-to-end customer lifecycle: Make sure a commercial idea translates into seamless Merchant Ops onboarding, a smooth Professional Services implementation, and world-class Support.

- Unblock the organization: Identify process debt and technical roadblocks that slow us down, and replace them with scalable, automated, or simplified workflows.

- Connect global pillars: Act as the link between Adyen’s global product pillars and our operational domains, so our operations are ready before new products launch.

- Steer with data: Use performance metrics as a roadmap for action.

- Build AI into how we work: Go beyond adopting third-party tools.

**Who you are**

- A strategic operator with 5+ years of experience in strategy consulting, tech strategy, business operations, program management, or operations in a high-growth environment.

- A systems thinker who looks beyond the immediate task to platform dependencies and technical trade-offs.

- A problem solver who doesn’t rely on “how it’s always been done.”

- A strategic influencer who can navigate high-stakes discussions with senior stakeholders.

- Technically fluent, comfortable in a tech-first environment, and able to talk with engineers and commercial leads alike.

- Agile and resilient: You’re comfortable in the unknown, adapt quickly when priorities change, and keep up your execution power when there’s no playbook.

**What success looks like:**

- Complexity is simplified: You’ve replaced manual workarounds and technical roadblocks with simple and scalable workflows.

- Operational agility: The organization can absorb new products, commercial growth and technical shifts seamlessly because the operational groundwork was laid months in advance.

- Impact over activity: You are recognized as the person who unblocks the biggest hurdles, allowing our global teams to be more powerful and effective in their core roles.

**In-office expectations**

We’re an office-first company and expect employees to work in the office at least 3 days a week on average.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- strategy consulting
- tech strategy
- business operations
- program management
- operations

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/adyen/jobs/8334748?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)