# Directeur de centrale de réservations en hôtellerie professionnelle (H/F)

**Company**: Accor
**Location**: Paris, IDF
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000155992262-directeur-de-centrale-de-reservations-en-hotellerie-professionnelle-h-f-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/directeur-de-centrale-de-r-servations-en-h-5bb1c074-351/

## Description

Orfea is a subsidiary of Accor and SNCF, specialising in hotel accommodation for railway staff on business trips. As the Director of the reservation centre, you will oversee a team of around a dozen employees and be responsible for managing approximately 360,000 nights per year for the Île-de-France region and a major national client.

Your main responsibilities will include:

- Managing the performance and securing the activity of the reservation centre

- Organising and prioritising reservation flows to ensure reliable and reactive responses

- Coordinating with residence directors and internal functions to ensure continuity of service

- Optimising the use of Orfea residences and negotiated allotments with partner hotels

- Defining and monitoring key performance indicators

You will also be responsible for:

- Managing, federating, and growing the team

- Developing service quality and partnerships with hotels and clients

- Representing the reservation centre in exchanges with clients and contributing to the development and promotion of Orfea's offer

The ideal candidate will have significant experience in managing a high-volume reservation activity, preferably in the hotel industry or a call centre. They will possess strong leadership and organisational skills, with the ability to analyse performance indicators and make data-driven decisions.

Key skills required:

- Operational management

- Customer orientation and service quality

- Analysis and performance monitoring

- Partnership management

- Mastery of reservation tools and digital environments

Benefits include:

- 13th month salary

- Performance-based bonuses

- Participation bonus

- Meal vouchers

- Advantageous health insurance and provident fund

- All Heartist Accor card

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## Skills

### Required
- Operational management
- Customer orientation
- Analysis and performance monitoring
- Partnership management
- Mastery of reservation tools

### Nice to have
- Hotel industry experience
- Call centre experience
- Leadership skills

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