# Membership Director - Miami **Company**: Soho House **Location**: Miami Beach, FL **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Other **Industry**: Hospitality **Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5000114101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_5bad7605-dc1 ## Description The Membership Director, Miami is responsible for overseeing the development, acquisition, and retention of Soho House members. This role drives membership growth, leads and manages the local Membership team, ensures a high standard of member experience, and significantly contributes to the overall success of the business. The Director will work closely with House, regional, and global teams to meet quarterly and annual membership targets, build and nurture a vibrant member community, and ensure the membership experience reflects Soho House's unique creative spirit. **Main Responsibilities** **Membership Recruitment & Retention** - Deliver the full membership budget each year, in line with weekly revenue targets and quarterly and annual targets for both new application approvals and member retention. - Develop and deliver a comprehensive membership strategy with clear plans across acquisition and retention, monitoring performance and adjusting throughout the year as needed. - Develop strategies for key renewal groups. Manage and execute retention plans, both offsite and onsite, to mitigate churn. - Make strategic decisions and adjustments to ensure membership targets are achieved or exceeded, identifying opportunities to accelerate growth or address areas of underperformance. - Drive membership growth by leveraging an extensive personal network within the creative industries while continuously developing new communities and pipelines for prospective members. **Team Leadership & Management** - In close partnership with the Area General Manager, lead the Membership team, ensuring clear roles, responsibilities, and accountability across the function. - Recruit, lead, and inspire a high-performing Membership team that represents the profile and diversity of the membership community. - Set clear performance goals and provide regular feedback, mentorship, and direction to ensure the team delivers membership targets, high-quality members, and an exceptional member experience. **Committee Development & Oversight** - Build, grow, and manage the Membership Committee, ensuring it is balanced across age, ethnicity, gender, industry, experience, and community representation and reflects the House Identity Plan. - Develop strong individual relationships with Committee members and ensure they understand their role in identifying, proposing, and engaging prospective members. **Membership Quality Control** - Oversee the membership application and approval process to ensure all approved members meet Soho House's standards of quality and creativity. - Maintain a consistent and high calibre of membership, ensuring the community reflects the identity, values, and creative spirit of Soho House. **Member Introductions & Membership Journey** - Ensure all new members receive a high-quality introduction to the House, its community, values, rules, and membership experience. - Regularly host member introductions to set the standard for the Membership team and personally engage with new members. **Outreach & Member Engagement** - Develop and lead a proactive outreach strategy, building a strong and consistent pipeline of prospective members aligned with the House identity and membership targets. - Actively engage across the creative and cultural landscape, building meaningful relationships with established and emerging talent, cultural leaders, community connectors, and prospective members. **Member Conduct & Behaviour Management** - Lead efforts to address member behaviour and conduct issues, working closely with the Membership and House teams to handle sensitive conversations. - Ensure all behavioural and conduct-related concerns are documented, followed up, and resolved promptly and professionally. **House Presence & Member Experience** - Spend significant time in the House throughout the week, including appropriate evenings and weekends, maintaining a visible and approachable presence with members. - Build strong relationships with the membership community and maintain a first-hand understanding of member sentiment and the overall House experience. **Cross-functional Collaboration** - Work closely with the General Manager, Operations, Member Events, Member Relations, Member Success, Partnerships, Marketing, and regional Membership leadership to ensure the membership strategy is reflected across the wider House experience. **Performance, Reporting & Administration** - Maintain a detailed understanding of membership performance across applications, approvals, conversion, membership base, renewals, leavers, retention, and revenue. ## Skills ### Required - membership management - team leadership - strategic thinking - communication skills --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5000114101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)