# Senior Engineering Manager, Fin AI Agent

**Company**: Intercom
**Location**: Berlin, Germany
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7825849?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5b9e6714-44c

## Description

## Job Opportunity

Fin is the #1 AI agent for customer service, resolving over 1 million customer conversations every week. We're looking for a Senior Engineering Manager to lead our Service Agent pillar, responsible for building every capability that makes Fin work.

## What You'll Do

- Own strategically significant work streams end-to-end, accountable for outcomes, not just delivery cadence or team health.

- Lead from the front, deeply understanding the product, the problem, and the context, sometimes writing code yourself.

- Develop senior engineers into leaders, accelerating their growth and giving direct, actionable feedback.

- Partner with the Engineering Director on pillar-level strategy, identifying problems, forming convictions, and acting on them.

## What We're Looking For

- Exceptional people leader and personally action-oriented, not one or the other.

- Product-minded, not process-minded, understanding what you're building and why.

- Operated at real scale with startup energy, having urgency, resourcefulness, and a bias toward action over discussion.

- AI fluency, actively experimenting with AI-assisted development and forming opinions about how it changes the way teams build software.

- Technically credible, able to hold your own and review an architecture proposal.

- Communication, able to explain complex projects to leadership and have difficult performance conversations.

## Why Intercom, Why Now

- Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space.

- Intercom has been building for 15 years, deep product, massive customer base, strong revenue, and recently raised $250M to go even further even faster.

- Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context, investing heavily in platform capabilities that make AI-assisted development genuinely transformative.

## Benefits

- Competitive salary, annual bonus, and equity

- Regular compensation reviews

- Generous paid time off above statutory minimum

- Hybrid working

- MacBooks are our standard, but we also offer Windows for certain roles when needed

- Fun events for employees, friends, and family

#LI-Hybrid

## Skills

### Required
- AI
- Machine Learning
- Cloud Computing
- DevOps
- Agile Methodologies

### Nice to have
- Python
- Java
- C++
- JavaScript
- Data Science

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7825849?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)