# Senior Regional Manager, Customer/ Partner Operations (Based in Seoul)

**Company**: Agoda
**Location**: Seoul
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/agoda/jobs/8006946?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5b6bbd28-589

## Description

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

As a Senior Regional Manager, Customer/Partner Operations, you will be accountable for end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners.

**Key Responsibilities**

- Regional & Operational Ownership: Lead multi-site, multi-country customer operations, own end-to-end regional outcomes, including service quality, efficiency, resiliency, and cost to serve.

- Strategy & Roadmap: Translate CEG strategy into a 12–18 month regional roadmap, prioritizing initiatives that deliver measurable customer and business impact.

- Improvement, Innovation & Resiliency: Scale adoption of tools, technologies, and best practices across sites, institutionalize experimentation standards, and strengthen regional resiliency.

- Stakeholder Leadership: Serve as the regional "go to" for customer operations performance, risks, and initiatives, and bring together WFM, QA, Training, Analytics, Product/Tech, Policy, and Commercial partners to land region-wide solutions.

- People & Organization Leadership: Lead through Regional Managers and/or Vendor Managers, setting a high bar for performance management and leadership capability, and design and evolve regional org structures.

**What You'll Bring**

- Excellent spoken and written Korean skills, and business-level English.

- Extensive demonstrated experience leading large-scale, multi-site or multi-country operations.

- Proven ability to own regional outcomes and manage complexity across markets and partners.

- Strategic thinking combined with operational execution excellence, with strong analytical and experimentation mindset.

**Why Agoda**

- Hybrid work.

- Competitive compensation with performance-based incentives.

- Annual discretionary performance bonus.

- Health insurance and other locally competitive benefits.

- Agoda travel discounts and special rates on accommodation and related products.

- Work from anywhere for up to 30 days per year.

- An inclusive, international work environment where your ideas and feedback are valued.

## Skills

### Required
- Korean
- English
- operational management
- strategic thinking
- analytical skills
- stakeholder management

### Nice to have
- experience managing outsourced/vendor operations at scale
- deep exposure to regulatory-complex or high-growth markets

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/agoda/jobs/8006946?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)