# Senior Manager, Customer Operations

**Company**: Human Interest
**Location**: United States, Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $125,000 - $150,000
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/humaninterest/jobs/8275207?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5b5e03f7-cda

## Description

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

As a Senior Manager of Operations within Customer Success & Operations, you will lead a multi-team organization of Operations Managers responsible for the accurate, compliant, and timely execution of multiple money movement flows on behalf of our clients and their participants.

**Responsibilities**

- Coach & Develop Leaders: Directly manage, mentor, and build leadership bench strength across multiple Operations Managers.

- Drive Vision & Strategic Alignment: Translate company strategy into departmental goals across multiple money movement flows.

- Operational Excellence & Performance Monitoring: Own high-level metrics for SLA adherence, quality, accuracy, and cycle times.

- Cross-Functional Strategic Partnership: Build collaborative relationships with leaders in CS&O, Product, Data, Legal, and Sales.

- Risk Management & Control Environment: Maintain a rigorous control environment across all transaction lifecycles.

- Client Experience & Root Cause Analysis: Foster a client-first mindset that looks beyond vanity metrics to evaluate true customer experience.

- Process Optimization & Innovation: Drive a culture of innovation by identifying and scaling opportunities for workflow automation, process standardization, and system enhancements.

- Change Leadership & Transparent Communication: Lead teams through change with clarity and empathy.

**Requirements**

- Experience: 4+ years of operational management experience in financial services, fintech, retirement services (401k), or banking, with 2+ years specifically managing other People Managers/Leaders.

- Domain Expertise: Deep understanding of money movement processes, transaction lifecycles, and risk controls within a regulated environment.

- Leadership Development: Proven track record of developing direct-report managers, setting clear expectations, managing performance, and building high-performing operational teams.

**Benefits**

- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees

- Top-of-the-line health plans, as well as dental and vision insurance

- Competitive time off and parental leave

- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness

- Lyra: Enhanced Mental Health Support for Employees and dependents

- Carrot: Fertility healthcare and family forming benefits

- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt

- Monthly work-from-home stipend; quarterly lifestyle stipend

## Skills

### Required
- operational management
- financial services
- fintech
- retirement services
- leadership development
- data-driven decision making
- cross-functional influence

### Nice to have
- 401(k) recordkeeping systems
- payroll integrations
- complex financial reconciliations
- formal certification in process improvement methodologies (Lean, Six Sigma)

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/humaninterest/jobs/8275207?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)