# IT Helpdesk Manager

**Company**: Razer
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Singapore/Manager--IT-Helpdesk_JR2026007864?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5b5d56a1-5c5

## Description

Join Razer's global mission to revolutionize gaming as an IT Helpdesk Manager.

You will oversee and deliver end-user IT services, remaining actively involved in day-to-day technical operations.

**Key Responsibilities:**

- Provide hands-on technical support for desktops, laptops, mobile devices, printers, and peripherals

- Troubleshoot hardware and software issues, especially complex or high-impact cases

- Ensure timely resolution of IT support requests according to SLA targets

- Lead, mentor, and manage a team of EUC/Helpdesk engineers

- Own end-user support services and helpdesk operations end-to-end

- Define, maintain, and improve helpdesk processes, SOPs, and escalation workflows

- Oversee device deployment, endpoint management, and IT asset management

- Coordinate with procurement, vendors, and cross-functional teams

- Ensure governance, security, and compliance with company policies

- Monitor and analyze service metrics, preparing regular reports for IT leadership

**Requirements:**

- Strong hands-on experience supporting Windows and macOS environments and end-user devices

- Proven experience managing or leading an IT Helpdesk or EUC team

- Experience with endpoint management tools (e.g., Intune, SCCM)

- Familiarity with ITSM tools (e.g., ServiceNow)

- Solid troubleshooting skills across hardware, software, and basic networking

- Ability to balance technical execution with people and service leadership

**Preferred Qualifications:**

- Degree or Diploma in Information Technology or related field

- ITIL certification or equivalent service management experience

- Experience supporting multi-region or global end-user environments

- Relevant Microsoft or endpoint management certifications

## Skills

### Required
- Windows
- macOS
- endpoint management
- ITSM
- troubleshooting
- leadership

### Nice to have
- ITIL
- Microsoft certifications
- endpoint management certifications

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Source: [Apply at razer.wd3.myworkdayjobs.com](https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Singapore/Manager--IT-Helpdesk_JR2026007864?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)