# Director, Head of Client Onboarding

**Company**: RBC Capital Markets
**Location**: Jersey City, New Jersey
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/Jersey-City-New-Jersey-United-States-of-America/Director--Head-of-Client-Onboarding_R-0000191820-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/director-head-of-client-onboarding-5b59d768-606/

## Description

RBC Capital Markets (RBC CM) is looking for someone to lead a team with responsibility for ensuring an industry-leading experience for the onboarding of Capital Markets clients.

The Director, Head of Client Onboarding will be responsible for managing a smooth experience across all stakeholders and the measurement, delivery, and reporting of client experience across business segments and products.

This senior leadership role is responsible for designing, implementing, and overseeing a best-in-class onboarding framework that ensures seamless client experiences while maintaining the highest standards of compliance with regulatory requirements including AML and KYC.

**Responsibilities**

- Strategic Leadership and Operating Model: Lead the US KYC team and strategically build it into a sustainable, compliant, and efficient KYC onboarding service for Capital Markets.

- Transformation - CLM Technology Platform (US Requirements): Act as the owner for US requirements for the technology build of the Client Lifecycle Management client onboarding technology platform.

- Regulatory Liaison and Line of Defense Management: Act as the management lead and primary liaison to US Regulators, including but not limited to FINRA, SEC, OCC, FinCEN, and other federal and state regulatory authorities.

- Client Onboarding Team Leadership: Drive a team of customer-facing client onboarding specialists responsible for managing the end-to-end workflow and case management.

- Operational Execution and Workflow Management: Oversee the comprehensive KYC onboarding workflow, including determination of client data and document requirements based on client type, jurisdiction, and product coverage.

- Compliance Engagement, Issue Resolution and Policy Rollout: Serve as the point of escalation for global BAU teams with policy and interpretation questions requiring compliance liaison.

- Knowledge Sharing, Procedures Standards and Training: Identify and implement policy changes into procedures ensuring that operational procedures remain current with regulatory requirements and internal policies.

- People Leadership: Select and build high-performing teams, leveraging individual capabilities and strengths.

**Requirements**

- Proven leadership experience in Capital Markets with a focus on client experience and onboarding.

- A minimum of ten years of experience in financial services with at least five years in a senior leadership role focused on client onboarding, KYC, AML, or compliance operations within a capital markets or banking environment.

- In-depth knowledge of financial regulations, compliance requirements, and industry best practices.

- Demonstrated experience serving as a liaison to US regulators and managing regulatory examinations, inquiries, and audit activities.

- Strong client relationship management skills with a demonstrated track record of delivering exceptional client experiences in complex operational and regulatory environments.

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## Skills

### Required
- KYC
- AML
- client onboarding
- regulatory compliance
- leadership
- financial services

### Nice to have
- CAMS
- CFE
- Agile/Scrum Product Owner certifications

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/Jersey-City-New-Jersey-United-States-of-America/Director--Head-of-Client-Onboarding_R-0000191820-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)