# Senior Workplace Operations Manager

**Company**: OpenAI
**Location**: Mumbai
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/52f0ec3e-8ccc-4e37-b27b-74948e0e414e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5b49842d-daa

## Description

We are looking for an experienced Senior Workplace Operations Manager to set the operational direction, define the workplace operating model, and lead workplace operations and employee experience across OpenAI's locations in India.

As OpenAI's senior workplace operations owner in India, you will translate business and employee needs into a scalable, AI-native operating model and define the standards, priorities, and service outcomes that support the country's growth.

**Responsibilities:**

- Set and own the country-wide workplace operating model, service quality, operational readiness, employee experience, and escalations across India.

- Keep India workplaces safe, reliable, welcoming, and ready for employees, visitors, and business priorities.

- Own integrated facilities-management governance, service standards, SLAs, KPIs, commercial accountability, and escalation paths for facilities-management partners, contractors, and specialist vendors.

- Serve as a strategic workplace partner to India business leaders and regional REW leadership, anticipate emerging needs, and align country priorities with regional REW strategy.

- Own country-level operating budgets, forecasting, resource prioritization, purchasing discipline, and vendor spend in partnership with Finance and Procurement.

- Lead operational readiness and cross-functional handover for office openings, expansions, renovations, moves, commissioning, and post-occupancy stabilization.

- Own the governance and escalation of workplace safety, facilities-related compliance, emergency preparedness, incident response, corrective actions, and business continuity in partnership with the appropriate experts.

- Define and continuously improve scalable playbooks, standard operating procedures, service standards, documentation, and reporting across sites.

- Define service KPIs and use workplace data, employee feedback, operational metrics, and financial insights to inform leadership decisions and measure improvement.

- Coordinate with Workplace Experience, Food, Corporate Security, IT, People, Finance, and Procurement on programs, executive visits, events, and office changes.

- Provide senior operational leadership during incidents, communicate clearly with business and regional stakeholders, and drive timely resolution and corrective actions.

- Advance an AI-native workplace through practical use of AI, automation, and lightweight tools to improve visibility, reduce manual work, and strengthen operational controls.

**Requirements:**

- 8+ years of experience in workplace, facilities, corporate real estate, hospitality operations, or a related field, including complex or multi-site environments.

- Demonstrated independent leadership of workplace or facilities operations across multiple locations in India.

- Proven management of integrated facilities-management providers, contractors, and specialist vendors.

- Ownership of country-level operating budgets, forecasting, procurement, invoice processes, and vendor spend.

- Working knowledge of workplace safety, emergency preparedness, business continuity, and India facilities-related compliance.

- Strong project and change-management skills across concurrent workstreams, dependencies, and deadlines.

- A systems mindset and experience turning recurring problems into clear processes, standards, reporting, and operating rhythms.

- Clear, proactive communication of operational risks, priorities, decisions, and trade-offs.

- Senior-level independent ownership, sound risk and escalation judgment, and the ability to move confidently between country strategy and hands-on execution.

## Skills

### Required
- workplace operations
- facilities management
- project management
- change management
- communication

### Nice to have
- AI
- automation
- lightweight tools
- workplace safety
- emergency preparedness

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/52f0ec3e-8ccc-4e37-b27b-74948e0e414e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)