# Sr. Learning Management Consultant

**Company**: Thomson Reuters
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Consulting

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Philippines-Manila/Sr--Learning-Management-Consultant_JREQ203541?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5b43cc61-d8a

## Description

We are looking for a Senior Learning Management Consultant to join the Training & Onboarding Team within Customer Service & Support. This role is responsible for designing, developing, and delivering learning solutions that support the onboarding and continuous development of Customer Service professionals.

**Key Responsibilities**

- Deliver product and process training sessions in a live, virtual, and blended environment

- Manage training logistics, including scheduling, registration, and attendance tracking

- Develop curricula for Customer Service professionals efficiently

- Conduct needs analysis to determine training needs and delivery methods

- Partner with Training Team, Quality Team, Customer Service leadership, and other internal stakeholders to deliver needs-based training

- Determine appropriate instructional procedures/methods and develop corresponding curricula and reference guides

- Measure the effectiveness of existing training programs and utilize data to enhance the learning experience

- Evaluate customer contacts and provide feedback and coaching

- Develop effective communication vehicles to ensure training and quality programs are fully understood and appreciated by learners and stakeholders

- Participate in quality and calibration sessions serving as a subject matter expert

- Collaborate with instructional designers to create, design, and develop various learning materials

- Consult with internal stakeholders on ways to leverage training with respect to their business plans and goals

- Incorporate adult learning principles into all components of curriculum effectively

- Apply business acumen to build and document the business case for investing in learning and development programs

- Lead project management activities for training initiatives, overseeing the full lifecycle from planning to evaluation and improvement

- Adjust learning approach, course structure, and training timeline in a fast-paced environment

- Instill an understanding of how learning objectives align with strategic goals

**Required Qualifications**

- Bachelor’s Degree required

- Advanced knowledge of training models and measurements (e.g., ADDIE, Kirkpatrick)

- Excellent writing, presentation, and overall communication skills

- Excellent organization and prioritization skills

**Preferred Qualifications**

- Educational background or coursework related to Education, Learning & Development, or a related field

- 2-3 years of training experience or background with similar industry experience

- Strong knowledge of Thomson Reuters Legal products and services

**What’s in it For You?**

- Hybrid Work Model: flexible hybrid working environment (2-3 days a week in the office)

- Flexibility & Work-Life Balance: supportive workplace policies, including work from anywhere for up to 8 weeks per year

- Career Development and Growth: culture of continuous learning and skill development

- Industry Competitive Benefits: comprehensive benefit plans, including flexible vacation, Mental Health Days off, access to Headspace app, retirement savings, tuition reimbursement, and employee incentive programs

## Skills

### Required
- ADDIE
- Kirkpatrick
- training models
- measurements
- writing
- presentation
- communication
- organization
- prioritization

### Nice to have
- Education
- Learning & Development
- Thomson Reuters Legal products
- services

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Philippines-Manila/Sr--Learning-Management-Consultant_JREQ203541?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)