# Rezeptions- & Empfangsmitarbeiter (m/w/d)  Mercure Hotel Berlin City

**Company**: Accor
**Location**: Berlin, BE
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000161063249-rezeptions-empfangsmitarbeiter-m-w-d-mercure-hotel-berlin-city?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/rezeptions-and-empfangsmitarbeiter-m-w-d-mercure-5b3a2bff-584/

## Description

We are seeking a highly skilled Receptionist & Front Desk Assistant to join our team at the Mercure Hotel Berlin City. The hotel is located in the heart of Berlin, near the new main station, and offers a unique blend of modern design and historic charm.

As a Receptionist & Front Desk Assistant, you will be the first point of contact for our guests, providing a warm and professional welcome. Your responsibilities will include:

- Managing the check-in and check-out process for guests

- Handling guest inquiries and resolving any issues that may arise

- Maintaining accurate records and performing administrative tasks

- Collaborating with colleagues to ensure seamless service delivery

- Providing exceptional customer service and creating memorable experiences for our guests

To be successful in this role, you should have:

- Previous experience in a similar role or a strong desire to start your career in hospitality

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and think on your feet

- Strong problem-solving and analytical skills

- Proficiency in German and English

In return for your hard work, we offer:

- A permanent contract with a secure and future-oriented employer

- Attractive salary with overtime pay, night shifts, and tariff-based payment

- 13th month's salary, holiday pay, and bonus payments

- Extensive training, development, and career opportunities within the Accor Group

- 50€ monthly employer subsidy for your public transport ticket or internet costs

- Free employee meals during working hours

- Exclusive employee discounts through Corporate Benefits

- Free employee parking directly at the hotel

If you're passionate about delivering exceptional customer service and want to be part of a motivated team, we'd love to hear from you!

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- German
- English
- customer service
- administrative tasks
- problem-solving

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000161063249-rezeptions-empfangsmitarbeiter-m-w-d-mercure-hotel-berlin-city?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)