# Care Team Representative

**Company**: Sedgwick
**Location**: Irving, TX
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Irving-TX/XMLNAME----Sedgwick-Irving-Open-House-Hiring-Event--Meet-Your-Future-Team---Launch-Your-Career----_R78384?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5b3a101e-eb6

## Description

Join Sedgwick, a global provider of risk, benefits, and integrated business solutions, as a Care Team Representative. You'll provide excellent service to callers regarding claims for multiple lines of business, expediting the claims process and resolving issues efficiently.

**Responsibilities:**

- Act as primary liaison with callers from multiple client accounts

- Assist with questions and solve problems related to claims application and servicing processes

- Perform claim intake and full-service customer support within regulatory requirements

- Educate customers about documentation required to file/process a claim, payment information, and claim status

- Enter verbal and written claim information accurately into the system

- Direct customer calls to the appropriate contact or escalate as needed

**Requirements:**

- High school diploma or GED required

- One year of customer service experience or equivalent combination of education and experience

- Excellent verbal and written communication skills

- PC literacy, including Microsoft Office products and Windows environment

- Strong organizational skills and ability to multitask in a fast-paced environment

**What We Offer:**

- Competitive salary

- Opportunity to make a difference in people's lives

- Collaborative and supportive team environment

- Professional growth and development opportunities

**Event Details:**

- Date: Tuesday, October 6, 2026

- Time: Interviews scheduled between 9:00 AM - 4:00 PM CST

- Location: Sedgwick, 2201 W. Royal Lane, Suite 125, Irving, TX 75063

## Skills

### Required
- Microsoft Office
- Windows
- customer service
- communication
- organizational

### Nice to have
- inbound call center experience

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Irving-TX/XMLNAME----Sedgwick-Irving-Open-House-Hiring-Event--Meet-Your-Future-Team---Launch-Your-Career----_R78384?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)