# Digital Operations & Service Management Consultant

**Company**: Infosys Consulting - Europe
**Location**: Amsterdam, North Holland
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Consulting

**Apply**: https://jobs.workable.com/view/wKh92CuRvZkAs8mCjezgJZ/hybrid-digital-operations-%26-service-management-consultant-in-amsterdam-at-infosys-consulting---europe?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5b32de24-7c7

## Description

You will work as a Digital Operations & Service Management Consultant within our Technology Transformation practice. As a senior consultant, you will advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.

Your key responsibilities will include providing expert advisory support to organisations seeking to optimise IT service delivery and digital operations, designing and implementing Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies, and advising and guiding the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments.

You will also support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks, and analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities.

You will develop practical, execution-ready transformation roadmaps, contribute to and lead the development of consulting offerings and thought leadership, govern and manage the execution of operating model and service management transformations, establish performance metrics and success measures to drive continuous improvement, and work confidently across Agile, product-centric, and traditional SDLC delivery models.

You will lead senior client conversations and articulate the value of IT and Digital Operations to the business, experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection, and manage high-performing, multidisciplinary teams.

To be successful in this role, you will need a Bachelor’s degree from an accredited university, ITSM certification (e.g. ITIL) or equivalent practical experience, 8 - 15+ years’ experience in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises, and demonstrated experience designing and implementing Operating Models and/or Service Management frameworks.

Additional desirable qualifications include an MBA or Master’s degree, experience delivering AI-enabled or AI-ready operating models, demonstrable experience across both Operating Model Design (TOM) and SIAM, exposure to M&A scenarios, including post-merger integration, carve-outs, service separation, or Day-1/Day-2 operating model design, experience in large, complex, multi-vendor IT environments, and expertise in ITSM and Operating Model governance.

You will be willing and able to travel across client sites within the EMEA region, fluent in spoken and written English, and have fluency in German as a must.

## Skills

### Required
- ITSM
- ServiceNow
- Operating Model Design
- Service Integration & Management
- AI Governance
- Cloud Transformation
- Cyber Resilience
- IT Organisational Design
- ITSM Tools
- Agile
- Product-Centric
- Traditional SDLC

### Nice to have
- MBA
- Master's Degree
- AI-Enabled Operating Models
- Operating Model Design (TOM)
- Service Integration & Management (SIAM)
- M&A Scenarios
- Large Complex IT Environments
- ITSM Governance

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/wKh92CuRvZkAs8mCjezgJZ/hybrid-digital-operations-%26-service-management-consultant-in-amsterdam-at-infosys-consulting---europe?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)