# Technical Support Specialist

**Company**: S&P Global Market Intelligence
**Location**: Hyderabad, Telangana
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Hyderabad-Telangana/Senior-Associate--Technical-Support_332415?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5b29a600-b9e

## Description

We are seeking a Technical Support Specialist to join our team, providing technical support for our business intelligence tool with a global footprint. The successful candidate will resolve client concerns and requests efficiently, handle expert-level client issues independently, and contribute to new hire onboarding.

Responsibilities:

- Resolve client concerns and requests efficiently, accurately, and professionally

- Handle expert-level client issues independently and act as a subject matter expert on technical matters within the team

- Assist and train non-technical client support teams and other departments as needed

- Participate in internal projects and process improvements, providing feedback and generating ideas with LEAN and automation in mind

- Train new hires on products, tools, and processes; provide feedback to management for enhanced onboarding

- Maintain advanced understanding of supported products, including technical bugs and customer usage requirements

Requirements:

- 2 to 4 years of experience in a customer-facing technical support role for MI or CIQ products

- Excellent written and verbal English communication skills

- Strong technical skills and understanding of Windows platforms, internal platforms, CRM, and various logging systems

- Strong customer service orientation and ability to influence client satisfaction

- Ability to communicate technical concepts to non-technical audiences

- Organized with ability to collect, analyze, and summarize data for technical documentation

- Solid understanding and working knowledge of MS Office (Word, Excel, PowerPoint)

Benefits:

- Health & Wellness: Health care coverage designed for the mind and body

- Flexible Downtime: Generous time off helps keep you energized for your time on

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills

- Invest in Your Future: Competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs

- Family Friendly Perks: Perks for your partners and little ones, too, with some best-in-class benefits for families

## Skills

### Required
- Windows platforms
- CRM
- logging systems
- MS Office
- English communication

### Nice to have
- network captures
- product error logs
- continuous learning
- process improvement

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Source: [Apply at spgi.wd5.myworkdayjobs.com](https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Hyderabad-Telangana/Senior-Associate--Technical-Support_332415?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)