# Clinical Supply Systems Associate

**Company**: Keywords Studios
**Location**: Indianapolis, Indiana
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: Full-time
**Category**: Logistics & Supply Chain
**Industry**: Healthcare
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

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## Description

Keywords Studios is hiring for our pharmaceutical client for a Clinical Supply Systems Associate. This role supports Interactive Response Technology (IRT) & Randomization and Trial Supply Management (RTSM) platforms , primarily e-CTS & IWRS , that power clinical trial material distribution & logistics.

The Associate bridges business and technical teams: troubleshooting system/data issues, gathering & documenting requirements, & supporting quality/validation processes for these regulated systems.

Key Responsibilities of the role:

- Build knowledge of Interactive Response Technology (IRT) & Randomization & Trial Supply Management (RTSM) platforms, especially e-CTS and IWRS, and provide day-to-day support for their functionality, configuration, changes, and issue resolution.

- Support the clinical trial material distribution and logistics processes managed through these systems.

- Investigate system & data issues, identify root causes, & help resolve problems using SQL or other database query tools.

- Review high-level solution designs from technical teams & provide input to confirm that proposed solutions meet business requirements.

- Work with business subject matter experts & stakeholders to define, clarify, & document functional and non-functional requirements.

- Explain business requirements to project team members so they can develop solution architecture, detailed designs, requirements documentation, and test plans.

- Develop an understanding of automated clinical inventory methods & apply that knowledge when troubleshooting supply & system issues.

- Learn how e-CTS, CT-WIN, & SAP exchange data through AWS Glue integrations, & assist with investigating integration issues.

- Review requirements, test cases, & test scenarios in Application Lifecycle Management (ALM) to support system testing and quality.

- Follow applicable Computer System Validation (CSV), GxP, quality, & change-management processes for regulated clinical systems.

- Collaborate with colleagues, share knowledge, & contribute to continuous learning & process improvement across the team.

A strong applicant will have: Technical/Systems Skills

- Use SQL to query databases, extract data, and investigate issues across e-CTS, IWRS, and connected systems.

- Apply knowledge of Interactive Response Technology (IRT) & Randomization & Trial Supply Management (RTSM) platforms, especially e-CTS and IWRS.

- Understand system integrations & data movement, including extract, transform, & load (ETL) processes using AWS Glue, as well as related distribution, logistics, and supply-planning processes.

- Apply Computer System Validation (CSV) and GxP compliance principles when supporting regulated clinical systems.

- Use Application Lifecycle Management (ALM) tools to review & manage requirements, test cases, & test scenarios.

Domain/Process Skills

- Understand the end-to-end clinical supply chain, including forecasting, supply planning, distribution, & logistics.

- Understand the drug-development lifecycle & how clinical trials are planned & conducted.

- Follow the regulatory & quality requirements that govern clinical development & support audit & inspection readiness.

Analytical & Reporting Skills

- Analyze system and data issues, use evidence to identify root causes, & recommend practical solutions.

- Translate business needs into clear technical or system requirements that project & technical teams can use.

- Communicate findings, risks, & recommendations clearly to both business and technical stakeholders.

## Requirements

- Minimum of 1 year experience with systems supporting Clinical Supply Chain including but not limited to IRT/RTSM, Supply Planning, ERP, or Distribution/logistics.

- Understanding of Structured Query Language (SQL).

Education Requirement:

- Minimum Bachelor’s in IT, Computer Science/Engineering, Information systems, or a related STEM field.

## Benefits

Keywords provides all its contingent workforce with:

- Medical, dental & vision benefits

- Paid time off (including sick & select holidays)

- 401(k) enrollment with 3% employer matching

## Skills

### Required
- SQL
- Interactive Response Technology (IRT)
- Randomization & Trial Supply Management (RTSM)
- Computer System Validation (CSV)
- GxP
- Application Lifecycle Management (ALM)
- AWS Glue

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