# Behavioral Licensed Clinician **Company**: Evernorth Health Services **Location**: United States Work at Home **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: 67,100 - 111,800 USD **Category**: Healthcare **Industry**: Healthcare **Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/United-States-Work-at-Home/Evening-Shift---24-7-Clinical-Support-Behavioral-Licensed-Clinician---Evernorth---Remote_26013485?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_5ae51a3b-9fe ## Description We are seeking a Behavioral Licensed Clinician to join our 24/7 Clinical Support Team. As a Behavioural Licensed Clinician, you will deliver expert, compassionate care across a wide spectrum of behavioural health needs. The successful candidate will have demonstrated clinical excellence with mental health, substance use disorders, crisis call work, and case management with a passion to deliver a service experience that exceeds the member’s or provider’s expectation. **Responsibilities:** - Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey - Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen - Provide real-time crisis de-escalation, safety planning, and risk management - Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps - Develop SMART goals that empower members to lead and maintain a healthy lifestyle - Assess readiness to change and implement actions to assist members in moving through stages of change to reach their goals - Shepherd members to appropriate clinical care, treatment programs, and community resources - Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation - Leverage an evidence-based specialised curriculum in a wide range of clinical areas that support our members’ unique needs - Perform research and provide relevant educational or support resources tailored to the member’s situation - Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions - Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities - Exhibit diplomacy, empathy, and professionalism,even in difficult conversations or with resistant participants - Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices - Able to manage multiple health records and systems to accurately document customer interactions and progress - Communicate effectively and succinctly in both verbal and written format - Perform other related duties incidental to the work described herein **Qualifications:** - Master’s degree or PhD in a mental health field (e.g., Social Work, Counselling, Psychology) or RN with psychiatric specialisation - Current independent clinical licence (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus) - Minimum 5 years of post-licensure experience as a behavioural health or substance use clinician preferred - Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioural therapy, and motivational interviewing - Experience working in or with managed care environments preferred - Experience with direct member communication (written and verbal), experience in telephonic counselling/coaching preferred - Required to obtain AAS Crisis Specialist Certification within the first year of employment - EAP (Employee Assistance Program) experience and CEAP certification preferred but not required - Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment - Proven administrative abilities, with strong computer and software application skills **Work Schedule:** - Full-time job with a minimum of forty hours per week - Shift days and times may vary due to business need - All staff schedules include rotating shifts, weekends, and holiday time **Salary and Benefits:** - Anticipated annual salary of 67,100 - 111,800 USD / yearly, depending on relevant factors, including experience and geographic location - Eligible to participate in an annual bonus plan - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioural health programs - 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence ## Skills ### Required - mental health - substance use disorders - crisis call work - case management - evidence-based approaches - brief therapy - cognitive-behavioural therapy - motivational interviewing - telephonic counselling - coaching - HIPAA - clinical documentation ### Nice to have - EAP experience - CEAP certification - managed care environments - direct member communication --- Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/United-States-Work-at-Home/Evening-Shift---24-7-Clinical-Support-Behavioral-Licensed-Clinician---Evernorth---Remote_26013485?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)